This profile has been claimed by the business owner or representative.
Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
Get directions
Try to book my ticket pay $5700 get my confirmation, 4 hours later get email that the price was wrong and send me new code for more money, in the end purchase my ticket for extra $700 , there service is good but they misleading people on there website, this matter should be resolved immediately when they have price they have to expect it no matter what
Business response:
Thank you for your feedback. Our apologies for any inconvenience resulting from the fare change. Fares are dictated by the booking classes available GDS, which is a constantly shifting environment that travel agencies regrettably have no control over. Thank you for your understanding.
Absolutely terrible experience. I was trying to purchase business class tickets from them and after providing them with my personal info and credit card information they said this price no longer exists and a new fare was much higher. Typical bait and switch. They do this notoriously because another attempt was done 4 days later on a different route and exact same happen. They have deceiving advertising practices and when you try talk to them, they will avoid your calls and won't answer any emails. Stay away from them -it's ... read more
Business response:
Thank you for your feedback. Records show that the agency was ready to honor the quoted price and absorb the loss caused by the fare increase, when the airline significantly changed the schedule of one of the flights. Please revert to our **************** agents to pick an acceptable alternative, an we will finalize the transaction. Thank you.
After the ticket issued, I called the airlines and they informed that my ticket was cancelled by the agency. So, I went to web and rebooked. Then, another agent called me and finally agreed that the first ticket was canceled without reasons and informing me. She was understanding and reissued the second reservation ticket. Appreciated the second agent's service.
Business response:
We apologize for the inconvenience you faced with your ticket cancellation. We're glad the agent was able to help promptly and reissue your reservation. Your feedback is valuable, and we'll work to improve our processes. Thank you.
This was my worst travel experience in my life and I've been traveling a lot. Don't trust them. They put me on a flight from ******** to ******** on Coach where I had to pay for my luggage and to pay for my seat. No one responded to my emails or phone calls on top they ask you to lie to the airline here is a copy from the email:Dear ***,This message is purely informational, it's a disclaimer note on the reward booking.Please read when you got 1 minute and reply back that you received it.Let me know if you'd have any question... read more
Business response:
Thank you for your feedback. The correspondence on record shows that the itinerary was booked exactly as you requested, down to flight number and class of service. We're sorry you found the trip unsatisfactory, but at no point was the product misrepresented in any way.
I am not going to use it anymore, they are very irresponsible
Business response:
We're sorry to hear about your negative experience, and while travel agents cannot control airline availability, we would like to make it right. Please reach out to our customer support team at ************ or *********************************** if you need any further assistance. Thank you for sharing your feedback.
I purchased premium economy tickets for my parents but due to my father's health issues, their trip has been cancelled. I have sent a letter from his doctor and all the hospital admissions documents that show my father was admitted to the hospital and was not able to get on the flight. The airline made the full refund after a few days too but it's past two months now and they have not refunded me yet also they are saying that I may choose to get a voucher for the balance or they will refund almost only the %50 of the tickets... read more
Business response:
Thank you for your feedback. Records show that the applicable refund was duly processed back to Affirm on November 9th.Tickets were disclosed as non-refundable from the moment of purchase, and we show that a voucher for the full credit was offered to you as an alternative. The voucher would have been more useful since you did purchase new tickets with us, but as you insisted on a monetary refund and had no Ticket Protection, it had to be processed against the applicable deductions. We are sorry for any associated inconvenien... read more
I booked my flight online at Air Canada when I ended up missing my flight due to a change in their schedule I couldnt contact anyone to speak to me. I dont know why Air ****** has telephones because it appears they never answer them. I finally ended up having to physically go to the airport and stand at a counter to get somebody to help me, luckily, I live close enough where I was able to do that at the end of the day I paid $3000 for business class and only got a partial flight and business class. The other part of the flig... read more
Business response:
We are sorry to hear of your unpleasant experience. Though by the sounds of it, this had little to do with the issuing agency, and more with the operating airline. According to our records the tickets were issued exactly as requested, down to the cabin type, and you were timely informed of a minor schedule change on the itinerary. We also took care to reinstate the return flight that was auto-cancelled when you missed the outbound. If there's anything else we can do for you, please do not hesitate to contact us. Thank you.
Terrible customer service. THEIR WEB portal SCRAMBLED MY NAMES and SURNAMES therefore the airline wouldnt let me check in and I lost my money and I COULDNT FLY. I wouldnt recommend at all. SENT THEM SCREENSHOTS OF THEIR MISTAKES. Still waiting to hear from them. LOST MY MONEY AND FLIGHTS.
Business response:
The matter has been thoroughly investigated. We suspect the auto-fill feature on your browser populated the name fields inaccurately, which you did not notice. But the ticket was issued exactly as provided, LAST/FIRST/MIDDLE, with no changes of any kind on our end. We regret the incident, and wish we could help you with a change or refund, but the airline fare restrictions are very dire and the ticket has been forfeited. If there's anything else we can do for you, please do not hesitate to contact our **************** center... read more
BUYER BEWARE!!! Business-class.com is not a quality service company. I have gotten the run around for the last 7 months. I should have booked my tickets directly with the airlines. This ended up costing us another $1,200 going through this company. We booked an international flight from DFW to ******** with a connecting flight through ********. We requested business class seats for the entire trip. The agent said if we booked the connecting flight as coach we would save $800. Since it was only a 2 hour flight we agreed and t... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. We value your feedback and would like to make things right. To address any issues you may have encountered, please get in touch with our customer support team at ************ or ***********************************. Thank you for taking the time to share your feedback.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,405 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.