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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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I don't believe I have ever written a bad review, however, potential clients need to be aware of what they are about to deal with by using this company. I've always booked my own flights and fly on a monthly basis. I decided I would use Business Class.com to avoid spending time and hopefully save costs on a multicity European Business class trip. I've spent more than 5hrs, over 40 emails, over 55 text messages and several phone conversations to end up having them book a flight I found on a different airline. Only to find out... read more
Business response:
Thank you for your feedback. The fees and total price were disclosed to you prior to purchase, and you agreed to them because it was the best price around. And after receiving the e-tickets you disputed the charge claiming fraud, which is very clearly not true. So we are sorry you were dissatisfied with the service, but let's be fair about this. Thank you.
Not responding to requests for help. Needed to reschedule a flight.
Business response:
Thank you for your feedback. Your are invited to contact our 24/7 *************************** at ************ or at cs@business-class.com.
I have used them previously many times. Most of the times I have to call and chase someone down for changes and issues. This time it's just been too much. No one responds back after you've already bought your ticket. I had to call them over 10 times this week and had to speak to a different person each time. One time they can transfer you to a supervisor and the next time they say it's not possible and it will be sent for review to see what they can improve. I had to call the airline myself to fix my issues. Which cost less ... read more
I booked a United ticket in Dec 2021 and got a great price which was at a 30-40% discount on ****** Airlines prices . The agent also sold me insurance for which I paid 300$+, telling me that it would be much easier to change dates with them id necessary and I would still get the great discounted prices.I had to changes my dates and eventually led me to the horrible experience of trying to book tickets again. Several things led to the misery - You don't get the same experience at all when trying to reboot tickets with credit.... read more
Business response:
Thank you for your feedback. Indeed, reissuing an existing ticket is substantially different to booking a new one, and comes with a lot more restrictions. We apologize for any inconvenience this has caused. Records show that you were charged a nominal fee to reissue the ticket to an acceptable itinerary, but we will be happy to revise it if it will help the situation. Please get back to your **************** representative for details.
I have three travel vouchers from Business-Class from 2021 in the amount of about $9000.00 My flying partner has two vouchers for bout $5000.00. Were supposed to fly from ******* to ******* and were cancelled because of covid in 2021.I have spent 6 weeks trying to book the same flight with an agent from this company with no results only excuses. They gave me one quote and it was for more than I would have paid directly to the airline.They promise call backs within an hour and it is usually days. I just want my money back or ... read more
I initially tried to book my itinerary online, but this was my first time with this business and I wanted to be sure I could select seats once paid for, so I used their web chat to ask. The agent sent me seat diagrams, an email with my itinerary, explained that once I had booked it, I could select seats. So I booked it and then emailed him with my seat selections. I received an email thanking me for the business & telling me to contact my travel agent with further questions. I emailed the agent asking for confirmation of my ... read more
Well, *********** is excellent. If you have someone to work with, it is great.I made my booking with a girl, first name ************************** (No stars )I got the tickets paid for it gave her a 100.00-dollar tip. After reviewing the itinerary realized that Chigo and ************** transfer is challenging for the disabled. Most reviews show a lack of staff and a bit of rudeness at the airport. So, I asked her to change my reservations. Well, one day she was off and then was on holiday and transferred me to another collog... read more
Super bad service. I needed to change my flight. Terms of deferral were not communicated properly, and then kept changing.The people on the support team keep changing. Theres no one person who owns the issue. You cant escalate - there are no supervisors period. No one reads emails. You can explain something via email three times and people either dont understand or dont remember. So you spend all your time on the phone explaining the same set of issues to different people each time you call them. And since no one can fix the... read more
Business response:
Thank you for your review. Your feedback will be duly taken under advisement.
Frustrating. Three separate times their representatives promise to follow up with me and send me confirmation emails, and they never did. It was only after the fourth time, and I have to contact the person directly again, is when I finally got anything processed. The communication was frustrating and wasted a lot of time.
Business response:
Thank you for your feedback. The offending agents will be identified and reprimanded in accordance with the internal company policy.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,406 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.