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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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Book expensive business class and end up with premium economy class
Business response:
Thank you for your feedback. According to our data, your online search was for premium economy, which is what was quoted to you, authorized by you, and issued for you. If you found the search box on skyscanner misleading, please notify our *************************** at *******************************************************************. We will try to recreate your steps and open an incident with skyscanner's team if any discrepancy is discovered. Thank you.
This is the first time that I have used your company and my experience has been horrible. My sister and I along with my sisters friend all purchased in tickets January for a trip to South Africa. My sister and I used Affirm for payment. My sisters friend used her credit card. Our rep, **** *****, was on the phone with me as we made our purchases. She sent us all links to do so. the links were resent a couple times because she said we couldn't all use the same one. I filled out my info twice. I asked **** if it would go throu... read more
Business response:
Thank you for your feedback, and our apologies for the inconvenience. Records show that the excess loan was already cancelled and refunded in full back to Affirm on March 3rd. Please contact their support team if they are still charging you for it. The tickets are issued and confirmed as booked. If you require any further assistance, please do not hesitate to contact Business-Class' support team. Thank you.
On January 4th, I flew from ****** to ******. I dealt with an Agent named *********************. He was probably the worst agent *** ever dealt with. He ended up not booking me a flight until 5 hours before the flight left. FIVE HOURS!!! He was supposed to book it the weekend prior, but kept trying to find a better deal. I ended up having to pay $300 more because he waited so long to book my flight. I tried to get some other agent to do it, but he transferred it back to ***** who made things worse. The day he was supposed to... read more
Business response:
Thank you for your feedback. Records show the delay in issuing was caused by technical problems, rather than any specific oversight on the agent's part. Nevertheless, your frustration is understandable, and we would like to apologize for the inconvenience. As for the $100 tip, it was immediately deducted back in January from the authorized amount $1,496.35, and you were only actually charged $1,396.35. There will not be a separate credit for this amount, as it was never charged to begin with. Thank you for your understanding... read more
Ive had a very poor experience. I bought tickets and their flight protection guarantee. When an emergency medical condition caused me to cancel, they refused to give me a refund and havent given me a reason. Ive contacted them many times. Dont do business with them.
Business response:
Thank you for your feedback. Records show that you were issued full travel credit for the unused tickets. New tickets are on que to be issued in their place. If you require any additional assistance, please do not hesitate to contact us.
I don't believe I have ever written a bad review, however, potential clients need to be aware of what they are about to deal with by using this company. I've always booked my own flights and fly on a monthly basis. I decided I would use Business Class.com to avoid spending time and hopefully save costs on a multicity European Business class trip. I've spent more than 5hrs, over 40 emails, over 55 text messages and several phone conversations to end up having them book a flight I found on a different airline. Only to find out... read more
Business response:
Thank you for your feedback. The fees and total price were disclosed to you prior to purchase, and you agreed to them because it was the best price around. And after receiving the e-tickets you disputed the charge claiming fraud, which is very clearly not true. So we are sorry you were dissatisfied with the service, but let's be fair about this. Thank you.
Not responding to requests for help. Needed to reschedule a flight.
Business response:
Thank you for your feedback. Your are invited to contact our 24/7 *************************** at ************ or at cs@business-class.com.
I have used them previously many times. Most of the times I have to call and chase someone down for changes and issues. This time it's just been too much. No one responds back after you've already bought your ticket. I had to call them over 10 times this week and had to speak to a different person each time. One time they can transfer you to a supervisor and the next time they say it's not possible and it will be sent for review to see what they can improve. I had to call the airline myself to fix my issues. Which cost less ... read more
I booked a United ticket in Dec 2021 and got a great price which was at a 30-40% discount on ****** Airlines prices . The agent also sold me insurance for which I paid 300$+, telling me that it would be much easier to change dates with them id necessary and I would still get the great discounted prices.I had to changes my dates and eventually led me to the horrible experience of trying to book tickets again. Several things led to the misery - You don't get the same experience at all when trying to reboot tickets with credit.... read more
Business response:
Thank you for your feedback. Indeed, reissuing an existing ticket is substantially different to booking a new one, and comes with a lot more restrictions. We apologize for any inconvenience this has caused. Records show that you were charged a nominal fee to reissue the ticket to an acceptable itinerary, but we will be happy to revise it if it will help the situation. Please get back to your **************** representative for details.
I have three travel vouchers from Business-Class from 2021 in the amount of about $9000.00 My flying partner has two vouchers for bout $5000.00. Were supposed to fly from ******* to ******* and were cancelled because of covid in 2021.I have spent 6 weeks trying to book the same flight with an agent from this company with no results only excuses. They gave me one quote and it was for more than I would have paid directly to the airline.They promise call backs within an hour and it is usually days. I just want my money back or ... read more
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,334 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.