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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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I booked a flight a month prior to my selected departure date. I was provided a fair and reasonable price. One day before my flight they canceled my flight because they said the airline, Turkish canceled because of overbooking. I checked the dates I was flying out on Turkish for business class and it was available. They lied. They not only didn't offer to pay the difference to put me on a different day ,they wanted me to pay an additional $2500 for something that was not my fault. I honestly feel they did this on purpose. Th... read more
Business response:
Thank you for your feedback. The booking cancellation was beyond the travel agency's reasonable control, and alternatives at the same price level were simply not available. A full refund was processed per customer request on *******, as is proper in such situations. Our apologies for any resulting inconveniences.
What a disaster. We were not told that our flight from ********* to **** was postponed 3 days, and so when we arrived at the airport we were stuck. Had to drive to Nice, and get flights from there to ****** on our own, last minute, very expensive. I am still waiting to get reimbursed from *********************** over a month later -- instead of offering to compensate us I'm having to chase the money that they owe us down. Unacceptable.
Business response:
Thank you for your feedback. According to records, your ********* - **** tickets were cancelled and refunded to your card. The Rome - ******* tickets were also partially refunded to you by check, and yet you still filed a dispute with your credit card company. The agency put in a substantial amount of work to resolve a situation that was caused entirely by changes on the airline's side, and we would appreciate a little recognition and cooperation on your part. Thank you for your understanding.
I contacted Travel ************** at Business Class to book a ticket for my International Trip from ********, ** to *********. I repeatedly told him that I wanted a flight plan (outbound and inbound) with only one stop or two at the most, no more than that. We spoke several times and each time I reminded him of that. He stated he understood and that he and his manager were trying to find the best route to meet my needs. He sent me several options and I picked the following option:******** > ******* > ********* (non-stop) and... read more
Business response:
Thank you for your feedback. We have checked your itinerary and it clearly shows that flight SQ 0012 from Singapore to LA has a technical stop, or so-called "hidden" stop in Tokyo. The 18 hours 25-minute flight makes a one-hour ten-minute stopover at Tokyo's Narita International Airport (NRT) to refuel. We are sorry about the misunderstanding, and if our agent's attempt at explaining it were insufficient. Recently we've learned that you wish to cancel your reservation altogether, and have agents working on your request as we... read more
Very nice employees BUT they are not very well trained and know little about international travel. Most are incompetent. They were very slow to return calls. They wanted me to pay $1200 per passenger to rebook seats after I had cancelled a flight due to covid. I called the ************** and they rebooked at no cost.I advise all travelers to book directly with airlines. These fools will cost you time and money!
Business response:
Thank you for your review. Your feedback, though harsh and somewhat inaccurate, has been duly noted.
Never Ever Book with these Folks, unless you DO NOT expect to cancel, change dates, change class etc with your tickets.I booked a one way ticket to fly from *** to *** on 05/31/2022 on Business class travelling with ***** and paid approx USD****/- accompanying my elderly mother travelling back to *******. My mom's ticket was booked directly with ************* website.Our travel plans changed for various reasons and I had to push the date to later date. They requested me to pay additional 500/- That time I checked the *******... read more
Business response:
Thank you for your feedback. Round trip tickets on legacy carriers such as QR are not simply 2 one ways stacked on top of each other, and even minor changes come with restrictions that go far beyond the mere price of a directional fare. We as the travel agency have to abide by those fare restrictions as imposed by the governing airline. As for the check, our records show that is has been no only received, but also cashed on July 5th, 2022. If there is anything else we can assist you with, please do not hesitate to contact us... read more
Worse company Ive ever dealt with for travel. Took almost 2 months to receive airfare from their consolidator and charged more for a ticket than we could have purchased directly from the airline. No positive benefit at all.
Business response:
While records show that the exchange took closer to one month, your dissatisfaction is clearly warranted. We haven't worked with that consolidator in many months, for reasons just like this, but had no choice this time because your original tickets were issued through them. We apologize for the inconvenience and thank you for your understanding.
Horrible Experience with this service. They failed to book my flight to my international destination. When I checked in at the airport they only had the first leg of my trip booked, and I ended ** in a coach seat when I had prepaid for a Business class trip 9 months prior. Later, when prompted, they were unable to book me a flight home until 4 days before the return. Unfortunately , I contracted Covid and was not allowed to leave, and I was not given any refund despite paying for THEIR protection plan when I purchased the bu... read more
Business response:
Thank you for your feedback. Our records show that Terms and Conditions were clearly disclosed, and refunds due to medical applied to wholly unused tickets only. We apologize for any miscommunication, and will be happy to assist you further as needed, within the agreed terms of use. Thank you.
I used Business-Class.com in November, 2021 and dealt with A... in Sales, who was very helpful and issued our travel tickets for February, 2022 without a problem. However, when I had to change my tickets due to COVID problems in the country I was travelling to, then I hit a MAJOR SNAG. I then had to deal with customer service, and the help I received was ATROCIOUS!! So much so that the customer service representative tried to charge me another $4,000 odd for the same tickets, just changed to another date. He also had me flyi... read more
Business response:
Thank you for your feedback. While we acknowledge that the average traveller will not make the difference between an agency change and an involuntary schedule change caused by the airline, we still feel compelled to point out that travel agents have absolutely no influence on the latter. Reissue was processed free of charge within the slim possibilities available at the time, and extra work was put in to compensate for the error on the consolidator's end. We thank the customer for their understanding and hope their next trip... read more
At first I got a lot of flight options very quickly so I was impressed - then I confirmed it gave my credit card and passport and nothing. I kept asking the rep to call me and she would only text or email me saying I am driving I can't speak (then who can you text and email???). So I got very concerned and when the rep finally called me it came up as a spam call. Needless to say I freaked out thinking this site was all a scam as it was my first time. I kept asking for my confirmation so I can call the airline directly and ve... read more
Business response:
Thank you for your feedback. Your booking is confirmed as scheduled. If any additional confirmation is required, please do not hesitate to contact us.Thank you.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,406 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.