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Business Class
- Travel Services
- Ft. Lauderdale , FL
About this business
Location details
500 E Broward Blvd, Suite 1350, Ft. Lauderdale , FL, 33394, United States
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DO NOT USE - horrible customer service. It was easy enough to book my flight through their website. It saved my ~$600 on an international flight. After that it went downhill.One of my connecting flights was cancelled. The only way to modify my reservation was to call them. They are difficult to get in touch with. They assigned an agent to me that never answered his phone and never called me back. After trying several times and explaining my challenges, they transferred me to someone else. I had VERY limited options to find a... read more
Business response:
Thank you for your feedback. We have conducted an internal investigation and are addressing the deficiencies in coverage. The voucher was issued incorrectly due to a clerical error, but we will have it fixed for you asap. As for the routing restrictions, we are regrettably bound by the airlines' policies and have to abide by them. Our sincere apologies for the inconvenience. Our agents will be in touch with to elucidate any unclarities that *** still linger. Thank you for your business.
Agent tried hard and was courteous but the overall result took too much time and saved very little. It took 3 voice mails, 2 emails, 1 dropped call by customer Service and 4 days before a person returned my request to buy tickets. I had a voucher from a previous cancelled flight (Covid issues in destination). Much back & forth Result: After applying my $1489 credit, the price for a RT non-stop *******-Stockholm was the same price I could have gotten by booking directly with SAS. A "second chance" try for the site for an RT *... read more
If you are considering purchasing airline tickets through Business-Class.com, my experience is worth a read. Below is an outline of my dispute: In March 2020, we paid Business-Class.com, an online travel agency for (2) Emirates business class airline tickets to Greece for travel in June 2020 totaling $7,359.70. Given the amount of money we were spending and the climate at the time involving COVID-19 we had lengthy conversations with Business-Class.com agent, Mark ******* regarding refunds. COVID-19 had not affected Europe a... read more
Business response:
Thank you for your feedback. The pandemic hit the travel industry hard, travel agencies more so than others. While we are currently busy processing refunds for passengers that did take our offer, we hold no ill will toward the ones that chose the dispute process instead, and are happy that you found a resolution that worked for you. Thank you for your business and your understanding.
If you are considering purchasing airline tickets through Business-Class.com, my experience is worth a read. Below is an outline of my dispute: In March 2020, we paid Business-Class.com, an online travel agency for (2) Emirates business class airline tickets to Greece for travel in June 2020 totaling $7,359.70. Given the amount of money we were spending and the climate at the time involving COVID-19 we had lengthy conversations with Business-Class.com agent, Mark ******* regarding refunds. COVID-19 had not affected Europ... read more
Business response:
Thank you for your feedback. The pandemic hit the travel industry hard, travel agencies more so than others. While we are currently busy processing refunds for passengers that did take our offer, we hold no ill will toward the ones that chose the dispute process instead, and are happy that you found a resolution that worked for you. Thank you for your business and your understanding.
Frequently asked questions about Business Class
How is Business Class rated?
Business Class has a 4.7 star rating with 4,406 reviews.
When is Business Class open?
Business Class is open now. It is open 24/7.