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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Took them 3 weeks and me reaching out to the director of customer relations for them to fix an incredibly simple problem. Slow and unclear communication. Gave me a rental car and still wouldnt even admit there was a problem in the first place.
I found the experience so frustrating and upsetting that I would never buy a car there again.
Business response:
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Brian Holle at 602-776-9802 at your earliest convenience.
Poor service. Took car in for an issue, forgot to fix the issue, remembered and then took a week to receive the part only to find out the part was actually there and they forgot to contact us.
Business response:
We dont show this vehicle as being in service with our dealership at Camelback Hyundai but our sister store at Camelback Kia has so we have shared your information with them and they should be reaching out to you directly.
I had a car sold to me with a broken mirror, no floor mats, no key to the lug nuts, and a bad wheel bearing.
Hyundai salesman was nice and helpful. Kia Finance guy tried to up-sell me bogus insurance using scare tactics but no real numbers. Did not appreciate.
Business response:
Were happy to hear your sales representative was helpful but we would like to speak with you to get information regarding your comments about our Finance team. We do offer a number of programs for customers from protection plans, GAP and mechanical and your Finance Manager should have provided you with enough knowledge to make an informed decision on whether you would like to purchase them or not as they are optional. We want to investigate this but we are unable to identify you by this screenname to reach out directly so pl... read more
Told me services needed to be done when manual indicates not till 30thousand or 60thousand and when I told them they agreed n chg the info. Shows I need to get oil chg at 28257 miles. I thought it was 7000 miles later when synthetic oil is used. Hard to trust
Business response:
We strive to provide great customer service so were disappointed to hear this. We are unable to identify you by this screenname to reach out directly so please contact Tarry Jarrin our Customer Service Department at 602-249-1133 so we can get some additional information to better address your concerns.
I just bought my new 2022 Sonata, ( two months ago), and I am already having issues with the ac fan. I guess it's something electrical.
Business response:
Thanks for the feedback. We apologize if you're having issues with your vehicle. We want to address your concerns, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
2 plus hours for this pre-scheduled oil and filter change is ludicrous!
Business response:
We apologize if your wait took longer than expected. Many factors can affect appointment times and we do our best to keep our customers informed about any possible delays. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to get additional info on your visit so we can address your concerns. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
They took one week to finish up the work
Business response:
We appreciate your business and apologize for the delay in your service repair. Summer temperatures in Phoenix always result in higher than normal service appointments. That combined with parts inventory shortages, repairs may take longer than expected and we understand your frustration. We do our best to be up front and ensure our team is communicating regular status updates. Please contact Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,502 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open tomorrow at 10:00 a.m.