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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dont be in a rush, even if you schedule an appointment. Over 3 hours for an oil change.
Business response:
Thank you for the feedback. There were most likely certain factors like high traffic or staffing issues which prolongated your appointment. We hope we were able to be transparent about those concerns in the mean time. If you felt we were not transparent, please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133 at your earliest convenience.
Outrageous labor cost to install a used gas tank. Bill had unexplainable charges except they were "on every bill". No loaner car but the worst part was charging the complimentary Lyft charges to and from the dealership. That plus terrible customer service equals a lost customer.
I waited 2 hrs for an oil change. Suppose to have been 126 point inspection. Yet no tire rotation. Didn't reset my oil warning Light. And I was told that's why it will t take this long. Dissapointed
Business response:
Our goal is to make vehicle maintenance easy for our customers so we are disappointed to hear of this. We would love to see what we can do to earn back your trust. We are unable to identify you by this screenname so please contact Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
Very difficult trying to get answers and having someone return calks.
Business response:
We're very disappointed to hear that you have had trouble getting in contact with someone at our store. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience so we can see how we can assist.
Technician forgot to replace the oil filler cap on my vehicle. Also noticed my coolant tank completely empty so my fluid were not "topped off" like my statement said. I noticed an oil burning smell as I was on my way to work. I popped open the hood, there was oil splashed all over the engine. My rep, Armando, was great at handling the messy situation. He went above and beyond. Now I feel like I've lost a bit of trust, like I have to double check other people's work that I'm paying for. First time this happened. Hopefully it ... read more
Business response:
Providing great customer service and qualify work is our top priority and we apologize you did not experience this. We would like to speak with you further about your visit so we can address your concerns with the rest of our team. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
NO SERVICE WAS PERFORMED, IT WAS AN INQUIRY ONLY!
Horrible experience with purchasing a vehicle from this dealership I had the vehicle for 10 days they called on the 9 th day saying they needed to get me approved with someone else I believe her name was Adrianna, she would call me back with details she called me later that evening stating I had an approval with a new lender and they had to discount th vehicle to make this work so it was better for me. She asked if I could come in and sign paperwork at 9am the next day. I called her that morning and I explained I would be ru... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Karl S. in our Customer Service Department at 602-249-1133 at your earliest convenience.
Was there for an oil change only! But ended up getting a full service. Had to pay a whole amount. If I wanted a full service I'd use the hyundai service coupon deals that they sent me. Which was a deal by the end of this month of March. Instead of paying for a $300 + for a service I didn't ask for. But was charged for ...
Business response:
We appreciate that you trust us enough to work on your vehicle. We want to ensure our team is providing every customer with great service so were disappointed to hear of this. We are unable to identify you by this screenname but we would like to speak with you to get your information to review your paperwork and address your concerns. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
I took my 2020 Sonata in for a few services, including an oil change. I noticed an oil leak in my driverway a few days later. I called first thing on a Saturday for Hyundai to resolve the issue. Having not received a call back by mid-afternoon that day, I took it to Meineke. They re-installed the drain plug properly, free of charge. I now have a big oil stain in my driveway that I cant seem to get rid of. Incredibly disappointing.
Business response:
We are sorry to hear about this situation. If you would like to speak out it in more detail please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,502 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 10:00 a.m.