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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Lied about the price; they quoted me $320 on the phone and the. Charged me $690 after I dropped it off. After complaining they gave me a small discount but then they did incomplete work on the maintenance service. They stated that they rotated the tires but they did not do the tire rotation. Very unprofessional and scam dealer.
People were nice but had to return twice to get my a/c done right.
Poor communication. They sit. Follow thru on what they say. Simple repair takes a week. Worse dealership I've ever been to. Would stay far away from them.
car sounds terrible not happy. And I'm not satisfied with it
Paul the manager was the greatest ! The new manager always in meetings had me wait for 5 hrs they Lyft me home so the next day no Lyft driver was available to get me. Lousy guys couldn't finish my car in one day.
Business response:
We strive to provide every customer with a great experience so we're disappointed to hear this. We would like to speak with you about your visit with us so we can look into this further and address your concerns. Please contact our Service Director Adam Altvater at 480-863-9568 at your earliest convenience.
I requested an appt to replace the fuel line (recall). I was told when I arrived it would be 2 to 2.5 hours. After 4.5 hours I checked and was told that the fuel line had not been replaced because they had to order the part. Even though I specified this is what I was coming in for when they made the appt. They fixed a different recall item and told me they'd call when the part came in. That was 2 weeks ago. They were not apologetic.
I was told 2 to 2.5 hours and it was 3.5 hours. I needed a spare tire and the service dept couldnt even verify what size tire I needed, if it would hold a full size tire, or the price.
Business response:
We understand how valuable your time is and recognize that the service duration you experienced was longer than expected. To ensure we address your concerns fully and provide any additional assistance, please feel free to reach out directly to Adam Altvater, our Service Director, at 480-863-9568.
Vehicle wasn't serviced, they mislead there customers
waiting hours for completion was one thing but = WORSE OF ALL I WAS CHARGED A PENALTY FOR USING A VISA CARD AND THEY WAITED UNTIL BILL PAY TIME THEN TOLD me TO USE A DEBIT CARD, no cash of course, as I don't carry thousands of dollars with me anticipating car maintenance bill and they don't take cash of course I don't use debit card. I was not told that when I made reservation. I had come to this location for many years (have receipts to prove it) I WILL NEVER RETURN TO THIS BUSINESS. !!!!!!!!!
Business response:
We do our best to communicate our credit card surcharge policy in advance, as this fee helps us avoid building card processing costs into our overall pricing. This allows us to stay competitive for all our customers. We recognize that payment preferences vary, and we understand your concern with how the situation was handled at checkout. We'd really like the opportunity to discuss your experience in more detail. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 at your earliest convenience.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.