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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Lack of communication - dropped car off at 7am and no phone call the first day. Called near end of day for an update and no call back. Called the 2nd day, waited on hold for 15 minutes and finally got promised a call back. Finally got the call back. Just very disappointed in the level of customer service.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
They didn't back their own product choose $$$ over customer. I've had a Hyundai family for a long time. Wanted a Genesis next time...BURNT NOW!
They couldnt find out the problem...
Business response:
We appreciate that you trust us enough to work on your vehicle. We are unable to identify you by this screenname but would like to speak with you to get some additional information to see if we can address any remaining questions or concerns you may have. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
Horrible communication, no professionalism, half the staff not wearing masks
Business response:
Our goal is to provide every customer with 5-star service and we are disappointed you feel you did not receive this. We can assure you our customer's satisfaction and safety is our priority. We are unable to identify you by this screenname but we would like to speak with you to address your concerns. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
1st and last time at this dealership. Went in for an oil change & after spending about $45 the following: PSI set at 40, way too high; Windshield wipers & fluid " tested" leaving a very dirty windshield & "service" gauge not reset. Called to speak with a service manager the day after and was told there was no manager available so Ieft a message with the above concerns, requested a call back but never even received a call back. Will not be back.
Business response:
We appreciate that you trust us enough to work on your vehicle. We are unable to identify you by this review but we would like the opportunity to speak with you so we can address your concerns. Please reach out to Karl in our Customer Service Department at 602-249-1133 at your earliest convenience.
Hyundai Camelback Sucks. They are so rude and the lack of communication is ridiculous.
Business response:
We strive for great customer service and were disappointed to hear you feel this way. Were unable to identify you by this screenname but we would like to speak with you to get details on your visit so we may address them. Please reach out to Teara Canning in Customer Service at 602-459-9780 at your earliest convenience. Thank you.
These people are awful. They didn't even fix one of the problems I had, although they said they did. I was trying to give them a second chance, but this is my last time there.
The service at Hyundai is HORRIBLE!!! Long wait time custimer service SUCKS!! I will never bring my car back to Hyunadi!
Provided wrong information on how long repair would take (Twice). After second visit when they couldn't get the work done in the time I was told, I decided to get work done at another dealership (I was leaving town next day and they couldn't meet my time schedule even though they had the car all day).
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 4,502 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 10:00 a.m.