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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went in for a recall to replace a part; they told me they didn't have the part in stock and that the appointment was to determine if I needed the part as part of the recall... they didn't tell me that ahead of time. Took 2.5 hours (with an appointment) for them to tell me I do need the part.
They didn't correct issue, now I have to take our car back
Service advisor promised to vacuum my interior, that wasn't done. Never got my first detail when I bought the car. Took 3.5 hours to do a simple oil change and wash. My preset appointment was never logged into the system. Just dropped the ball every time. Not impressed at all. Then service advisor wanted a A+ review because he was in competition with another advisor there.
Incomplete work, lack of communication
Nothing was done correctly. Went for a new tire, when I picked it up the valve cap was missing and the new tire was muddy and the rim was completely covered in white stuff. I thought it was scratched but it was just goop from the sealer I had to clean up. They set the tires at 35 not 33 as called for. They changed the oil left a mess in the engine.
Car is fixed and works. Car was not returned washed. Timeline was never discussed with me or was I updated regularly through out the process (it took almost 3 months). The car rental service worker was rude, accusatory, and lacked social skills.
terrible.people is so rudd and they didnt my service that i required
They we're not able to fix my car due to warranty
On January 28, 2025, I took my car in for a regular oil change. The car had no issues at that time. The dealership kept the car for two hours and provided a diagnostic report. The report highlighted parts in red and yellow to indicate the severity of potential issues, and they recommended replacements. After discussing with Josh, the representative handling my case, he advised me to address a few repairs, which I agreed to. Later that afternoon, around 5 PM, I returned to pick up my car and was set up on a payment plan. Howe... read more
Business response:
Our goal is to provide thorough and reliable service so we're disappointed to hear you are experiencing this issue. Please contact our Service Director at 480-863-9568 so we can get some additional information and work toward a resolution.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.