This profile has been claimed by the business owner or representative.
Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I'm disappointed with Kia Camelback. After dropping off my car on September 30, 2024, and picking it up February 14, 2025, my AC repair failed twice, and they refused to cover the third attempt, forcing me to pay. The gas-powered rental was inconvenient for my electric vehicle, and communication was poor. This experience has made me move away from Kia entirely.
Business response:
Thank you for sharing your feedback. Because your vehicle was out of warranty the AC repairs would normally have been your responsibility. We worked closely with Kia to try and secure some assistance on your behalf. Because of that, we were able to get Kia to authorize a goodwill warranty to cover 70% of the necessary repairs and coverage for a rental vehicle, leaving the remaining amount your responsibility. We certainly understand your frustration with the delays as many of the parts were on backorder but we did our best t... read more
I had a scheduled appointment and it took an awful long time to get the service done. Normally I'd rate this shop to others but this time no. Oman on waiting 3 times as long as you would think to have the work done.
Business response:
We understand how important it is for service appointments to be completed in a timely manner, and we regret that this visit did not meet your expectations. Your time is valuable, and we appreciate your patience. If you'd like to discuss your visit further, please reach out to Adam Altvater, our Service Director, at 480-863-9568.
Never took a vehicle here for service.
8 hour wait time for an oil change and a front end alignment, with a scheduled appointment.
Business response:
We understand how frustrating it must have been to experience such a long wait, especially with a scheduled appointment. This is not the level of service we strive to provide, and we appreciate your patience. We would like the opportunity to look into this further and address any concerns you may have. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 so we can discuss your experience in more detail.
Very unhelpful, wouldn't honor the MPP and wanted me to pay an exorbitant amount to fix an issue on their SECOND bad car they sold me. Kick rocks, jerks...
Business response:
We understand your frustration and appreciate you bringing this to our attention. For more clarification on this matter, please contact Tammy Jarrin in our Customer Service Department at 602-249-1133. We would like the opportunity to discuss your concerns further.
I'm not sure why I'm getting a request for feedback on service that was never scheduled or completed on my car for this date. I asked the service manager why this is showing on MyHyundai.com profile and I'm being told there's no record of service being done despite it showing up in the app as redeemed as one of my new car purchase "complimentary services". This is one of many disconnects I've experienced since purchasing my car in Dec of 2024. It's been nothing short of disappointing and a huge waste of my time trying to get... read more
Business response:
We understand how frustrating it must be to see a service listed that was never scheduled or completed, especially when it appears as redeemed in your MyHyundai.com profile. We certainly don't want you to feel disappointed or like your time has been wasted. It's concerning to hear about the disconnects you've encountered since your purchase, and we want to make this right. Our Service Director, Adam Altvater, is available to discuss this further and help clarify what happened. Please reach out to him at 480-863-9568 at your ... read more
Advisor seemed inexperienced and tried to charge for service that was covered under warranty. Could not answer questions accurately
Business response:
We understand that it can be frustrating when there is a lack of clarity surrounding warranty coverage, especially when others may not have the full details. Our advisors are here to assist, but certain matters, such as warranty coverage, are beyond their immediate control. We encourage you to reach out to the appropriate department for more information regarding your warranty. If you'd like further clarification or assistance, please contact Tammy Jarrin in our Customer Service Department at 602-249-1133.
The car still has engine problem.
Business response:
We appreciate you taking the time to share your feedback. Our goal is always to provide honest and thorough service. After performing a free diagnostic check on your vehicle, we found that the oil condition was one of the first items that needed attention which we did perform. We also shared an estimate for potential repairs should the check engine light return if the oil change did not remedy the issue. If you are still experiencing issues, we'd be happy to take another look and work toward a solution. Please feel free to r... read more
The customer service was outrageously poor very disappointing on the way things were handled with my wife's car. NEVER buying a car from this place again, and definitely taking her car to get it serviced elsewhere. Employees who deal with customers need to be retrained!
Business response:
Our goal is to provide every customer with top-notch service, and it's clear we fell short during your visit, particularly in the handling of your wife's vehicle. To address your concerns more thoroughly and learn more about your experience, please reach out to Adam Altvater, our Service Director, at 480-863-9568.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.