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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
no interaction. engine wash water-damaged spark plugs causing misfire and repair. should have done steam wash instead of water spray without protecting ignition coil. advisor not interested just because my elantra '08 is not a newer car. discrimination.
Business response:
We understand your concerns regarding the engine wash on your Elantra and the resulting issues with the spark plugs. It's clear that proper precautions, such as using a steam wash or protecting the ignition coil, were not taken, and we regret any inconvenience this caused. We are also concerned about your experience with our advisor. Every customer deserves attentive and respectful service, regardless of their vehicle's age. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can discuss this further an... read more
They kept my car for 7 months and it's still not fixed right
Business response:
Michael, we understand the frustration of being without your vehicle for such an extended period. Our goal is to ensure every service experience is timely and effective, and we clearly missed the mark in this case. We would like to discuss your situation further to understand what went wrong. Please reach out to Adam Altvater, our Service Director, at 480-863-9568.
Straight forward fix and they didn't fulfill expectations.
Business response:
We understand that your recent experience didn't meet expectations, and we apologize for the inconvenience caused. We strive to provide the best service possible and would like to address any concerns you may have. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 to discuss how we can make things right and ensure that your needs are fully met moving forward.
I was informed via text about several costly optional repairs. This impersonal approach very much rubs me the wrong way. I hope to never see that again.
Business response:
We understand that receiving updates about optional repairs via text might not have met your expectations, and we apologize for any discomfort it caused. Your feedback is valuable, and we are committed to ensuring a more personalized approach moving forward. To discuss this further or to address any other concerns, please feel free to reach out to Adam Altvater, our Service Director, at 480-863-9568.
Service advisor very lazy, did not answer any of my concerns and he wasn't busy, just doesn't like to his job. Everyone else very nice and helpful.
Business response:
It's disappointing to learn that your interaction with one of our service advisors did not meet expectations. Your concerns are very important to us, and we would like to address this matter further to ensure that every part of your visit is positive. Please reach out to Adam Altvater, our Service Director, at 480-863-9568.
Scheduled oil change on arrival was told it needed a software update too. Oil change toom 3.5 hours, was told by Service Desk " Well its a Saturday so we dont have a full staff" love my Hyundai but will never buy another based on multiple horrible Service Department issues. Would rate a Zero id able to. Have considered trading this in on a Ford just so I never have to deal with Hyundai Service again...this is the 2nd dealer Ive had similar issues with and have contacted Hyundai USA Coporate and they could care less. Great ca... read more
Business response:
We understand how frustrating it can be when service takes longer than anticipated, especially when you're told that additional work is required. Our team strives to provide the best possible service, and we will make sure to address your concerns regarding staffing and communication moving forward. For further assistance, please feel free to contact Adam Altvater, our Service Director, at 480-863-9568.
Took my car in clean got it back dusty outside and dusty little inside too. The issue with the parking sensors couldn't be fixed, due to the warranty. Also, got the car back with 2 random screws in cup holder and fuse cover was found on the floor mat. The car had been in the shop longer than with me since I bought it used from Camelback Hyundai Kia
Business response:
We understand how important it is to receive your car in the same condition as when you left it, and we apologize for the dust you noticed. We also recognize your frustration with the parking sensor issue and the additional parts left behind in the vehicle. While we do our best to ensure every service visit is as smooth as possible, we understand that the outcome fell short of your expectations. For any further concerns regarding your car, we encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568.
No knowledge of the service advisor nor was I informed on anything that needed service on my vehicle.
Business response:
We understand how important clear communication is during a service visit, and it's concerning to hear that you weren't informed about your vehicle's needs. Ensuring our customers feel informed and valued is a top priority for us. We encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568 to discuss your experience further.
They wanted me to wait 3 hrs for an oil change with an appointment! Would not pay for a Lyft home or back!
Business response:
We strive to provide the best service to our customers, and it's concerning to hear that your experience fell short of that. Please reach out to Adam Altvater, our Service Director, at 480-863-9568 to discuss the situation further.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.