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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Rep did not communicate with me as to progress, needs for vehicle at all. I requested an evaluation of an issue with Android Auto system, it was NOT addressed. Rep was extremely unprofessional and not attentive.
Business response:
We understand how important clear communication and attentive service are, especially when evaluating concerns like your Android Auto system. To discuss your experience further and ensure your concerns are properly addressed, we encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568.
Over the last few years I've had my 2009 Santa Fe in for service due to the "check engine light" on a steady burn, never turning off. I've spent thousands of dollars on trying to get this fixed, but to no avail, they just can't seem to find the problem. I've been promised that I would get reimbursed for the last $1800 and put it back on my credit card, but as of today Dec. 3 2024 it has not been applied. I'm considering calling a local news channel.
Business response:
We understand how frustrating it must be to deal with a persistent issue like this, especially after spending considerable time and money trying to resolve it. Additionally, the delay in resolving the reimbursement you were promised is understandably concerning. We want to make this right for you and ensure your concerns are addressed promptly. Please reach out to our Service Director, Adam Altvater, at 480-863-9568.
Have ongoing electrical problems since getting a recall fixed. Dealership refused to fix it without me covering the cost.
Business response:
We understand how frustrating it can be to deal with electrical issues, especially after having a recall addressed. We always aim to provide the best service possible, and we regret to hear that your concerns weren't fully resolved. For further assistance, we encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568.
Completely surprised by the "doc fee" of $599. At no time was it mentioned to me. Sales had a an opportunity to mention it to me as well as the finance manager. In finance, I probably signed ten or more docs. Only the next day did I notice the $599 doc charge on the Sales Doc. The claim was made that it mentioned to me. Believe me if it had been mentioned to me during the purchase process I would have objected to the excessive amount. Otherwise the staff was very professional.
Business response:
The $599 documentation fee is a standard charge that covers essential administrative processes, including the preparation and filing of all necessary paperwork to finalize your purchase. This ensures that all documentation is completed accurately and in compliance with legal requirements. The fee is transparently displayed on our vehicles, websites, and contracts. We are concerned to hear that your Finance Manager may not have reviewed this fee along with other charges, such as tax, title, and license, during your final sign... read more
I already gave a lengthy review to them directly, but the last two visits have been unpleasant. The last visit, they didn't even address the main issue I came in for, they LOST MY FOB, so I had to come back the next day to pick up my car when they finally located it, (very careless), and they left mud and dirt all over my drivers side floor. The visit before that, someone did a computer update incorrectly and my car completely died as I was entering the freeway. Very scary. Then they argued with me getting a tow truck to com... read more
Extremely poor customer service. My service rep gave me his info to contact him when I needed service. Tried to contact him. He never responded. Found out later he had moved to a different position. He told me something was under warranty when I went in they wanted to charge me for it. Unable to leave my keys in the dropbox fortunately I did see an employee coming in early to work. All around I would never buy another car from them.
Business response:
It sounds like there were several points where communication could have been stronger, and we regret that this led to frustration with your service. We understand how critical it is to have reliable and accurate information regarding warranty coverage and to have an easy service drop-off experience. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133.
It was my first time taking my vehicle to the dealership for a repair. I was very disappointed. I hope my repairs in the future don't require a dealership visit. The whole structure you have in place is stupid. You left me sitting in a chair in a trailer waiting for 1 guy who didn't show up after 20 min. Nobody would talk to me. I was told that this 1 guy who I had never met or spoken to before was "my guy, and the only one who could help." That's the dumbest structure I've ever seen. The woman sitting at the table just sat ... read more
Business response:
It's clear that our process fell short of your expectations, especially considering this was your first visit with us. Waiting for assistance, only to be met with a lack of communication, and not receiving a promised assessment is understandably frustrating, particularly when important details about your brakes and an overall vehicle assessment were missed. We want our guests to feel informed and valued throughout each service interaction, and it's evident we did not meet that standard here. We'd like the chance to address t... read more
Terrible. Never again.Spent 3.5 hours waiting on what should have been a 1 hour service, all for literally NOTHING to get done, and to be told it'll be another 2 hours of waiting minimum if I wanted the service done. Waste of time. Horrible.
Business response:
We understand how frustrating it can be to wait longer than expected, especially when you have plans in mind. Your time is valuable, and we strive to ensure our service appointments are efficient and meet your needs. To address your concerns directly, we encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568.
The car was $1500 more than it was listed on CARFAX. They would not honor the CARFAX price. The sales person made statements that were "half-truths" throughout the process. I signed for a car but after 2 days of no car, I cancelled the deal. I then had to wait over a week to get the $1000 I had put down on the vehicle.
Business response:
Dan, we apologize for the miscommunication regarding the CARFAX price and the delay in receiving your deposit back. Your feedback about our sales process is valuable, and we appreciate you bringing this to our attention. For further assistance, we encourage you to reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.