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Camelback Kia
- Car Dealers
- Phoenix, AZ
About this business
Location details
1450 E Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They were on time while under construction
Business response:
We're pleased to hear that our team was punctual during the construction phase. If you have any additional questions or need further assistance, please don't hesitate to contact Tammy Jarrin in our Customer Service Department at 602-249-1133.
Camelback is a bit out of the way for me. But I go there for the Zaktek coating which isn't at every Kia dealership. This was a routine oil service and Zaktek application. But, I'd just had my windshield replaced and was told they'd have to reschedule the Zaktek because they couldn't wash the car. I also mentioned the service light kept coming on and they said it was normal and they'd reset it. They said they'd call me in about 3 hours when it was readyI checked they had my new ph # and they showed it to me, handwritten at t... read more
Business response:
We appreciate you choosing us for your Zaktek coating and oil service, especially given the distance. We're glad to hear you received the service you expect but regret that the communication fell short this time. We understand how frustrating it can be to wait for a call that didn't come, and we apologize for any anxiety that may have caused regarding your vehicle's readiness. Our goal is to ensure every aspect of your experience meets your expectations, including timely updates. For any lingering concerns, such as the servi... read more
Worse place ever to purchase a car
Business response:
We strive to provide excellent service, and it's disappointing to learn that we fell short in your case. We'd like to discuss this further and see how we can improve. Please reach out to Tammy Jarrin in our Customer Service Department at 602-249-1133. Tammy is ready to assist and address any concerns you have.
I've had. Bad experience with the technicians. One I went in for rotations of the tire. Did not rotate of my tires 2. They said they wanted a fixed a gear Shift.box. They said they'd done it and never did. 4 Wint. for oil change, they fill it half with oil.not good
Business response:
Thank you for bringing this to our attention. We're sorry to hear about your experience with our service department, and we take these concerns seriously. Please contact Adam Altvater, our Service Director, at 480-863-9568 so we can look into this further and ensure these issues are addressed. We value your feedback and hope to resolve this for you.
Car was sold with cracked windshield, notified salesman he promised to have it replaced. They took my car for 8 days and when I got it back there was still a crack. Notified the salesman again & he told me "they fixed what they need to" verbatim. I returned the car, and got out of the contract by the grace of God!
Camelback Kia lost my car for nearly 6 months, and when they found it the only thing they offered to fix was my battery (which was damaged because it sat for so long) They didn't seem to care and offered nothing to me. I was met with annoyance when I expressed my frustration. They returned the car with no gas and I had to demand they fill my tank (as it was then I dropped it off) they only offered to fill the tank half and when I asked about the recall they fixed I was told "it won't stop them from breaking in but at least t... read more
Business response:
We are so sorry to hear about your experience at the Kia dealership. We recommend that you reach out to them directly to discuss your concerns, but if we may be of any assistance, please feel free to reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com.
I brought my car to Camelback Hyundai for what I expected would be a routine service. Unfortunately, my experience was far from satisfactory. Despite booking an appointment in advance, I had to wait well beyond the scheduled time before my vehicle was even attended to. The communication throughout the process was poor, with little to no updates on the progress of the service. Additionally, the staff was disorganized, and when I finally got my car back, there were unresolved issues that should have been addressed during the s... read more
After the inspection my tire light came on and my wiper fluid light came on. Indicates they are not checking what they say they are. Disappointed.
Business response:
We understand how frustrating it can be to have concerns after your service visit. Please know that we take these matters seriously and strive to provide thorough inspections. To address your concerns directly, we encourage you to reach out to Adam Altvater, our Service Director, at 480-863-9568. He will be more than happy to assist you and ensure everything is taken care of.
Terrible place to buy a car. Jacob just wants to get you in an out doesn't seem like he even cares about the customer. Sold me a car with a chip in it and they didn't even fix it. They just filled it in and called it a day, barely even detailed my car And the day I went to go get it fixed dealership wasted a quarter of the tank on test drives. Only got one key when I was told I would get two and they just don't seem like they care about the customer at all just about money.
Frequently asked questions about Camelback Kia
How is Camelback Kia rated?
Camelback Kia has a 4.1 star rating with 5,146 reviews.
When is Camelback Kia open?
Camelback Kia is closed now. It will open at 8:00 a.m.