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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Brought it in for a check engine light, inspection report claims battery was “green” as in good, they swindled me in to paying 600$ for a MAS engine sensor that may have needed to be replaced eventually but was NOT the reason for check engine light. They start the car and being it out when service is done so the next time i started the car 12 hrs later, it was slow to turn over, the next day it would not start. It was the battery all along, a $184 fix for a nee battery thru AAA. This is not the first time I have been schemed... read more
I will not ever nor would I ever recommend this dealership to anyone look at the paper work I had forgotten the 1970s rule business is business 82 year old man feel proud
Business response:
This is not the level of service we aim to provide. To address your concerns directly and ensure we make this right, please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. Your feedback is important, and we want to ensure your concerns are resolved.
I will never step foot in this dealership again. For service, browsing, or purchasing. My purchasing experience was HORRIBLE but I still decided to give the service department a chance since they’re not the same management. Got to my appointment 20 minutes early and they did help me get started earlier. But, that’s when things started going down hill. This is my timeline: 9:40am get to my appointment and leave the car running when I leave it with the technician. 10am I see my truck go into service for JUST AN OIL CHANGE. 10:... read more
Business response:
We genuinely appreciate your detailed feedback and are deeply sorry for the frustration you've experienced. We strive to provide the highest level of service and clearly, we did not meet those expectations in your case. Your concerns are important to us, and we want to address them thoroughly. Please contact Jimmy, our Service Manager, to discuss your experience in more detail. We are committed to resolving this issue and improving our services based on your feedback. Thank you for bringing this to our attention.
Service writer was not friendly. Not big on customer service, he seemed to just want to do the bare minimum. Im waiting on a call back from the service manager, (never introduced himself) still nothing.
Business response:
It’s important to us that you feel valued and well-served. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can make things right and ensure you receive the attention you deserve. We appreciate your patience and look forward to resolving this for you.
They ripped me off. I will never return. I am never going to return. 63 dollars for recycling fee?’ Come on.
Business response:
We understand your concerns and would like to clarify the recycling fee and discuss the situation further. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter.
I had a warranty issue the volume control knob of my tundra broke, and when I brought it to the dealership, they first tried to deny saying it was abuse by me, and only when I started to complain and say let’s call Toyota did they agree to replace it. They now state that the part is on permanent backorder. There’s no way to order it and they have no idea when they’re going to get it in. Will someone call me when it does come in? They said nope! You’ll just have to keep calling back to us.
Business response:
We regret to hear about the difficulties you've encountered with the warranty issue and the volume control knob on your Tundra. We strive to deliver excellent service, and it's clear we fell short in this situation. We understand your frustration with the backorder and communication issues. To ensure you receive updates on the part’s availability and to address any additional concerns, please contact Jimmy, our Service Manager. He will assist you directly and keep you informed. Thank you for bringing this to our attention, a... read more
While Chase Jim always takes care of us and the mechanics do excellent work, seeing other service advisors vaping inside the offices is highly unprofessional.
My grandson needed repairs to his Camry was given an estimate after complete diagnosis was told what was needed to repair his car after 2700.00 later car still not working was then told he needed 5000.00 more in repairs we said no to these because any did the diagnosis pick up all the repairs we went to pick up the car was told his car was drivable got there car was not drivable and had to tow it to another mechanic to find out what was really wrong with vehicle. I bought my car at this dealership I won’t go back but I have ... read more
Business response:
We're sorry to hear about the difficulties with your grandson's Camry and the service you received. It’s important to us that all our customers feel confident in the repairs and services provided, and we apologize if this wasn't the case for you. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to review the situation in detail and work towards a resolution. We appreciate your feedback and are committed to addressing any concerns you may have.
General performs good service, but expensive. Usually it Takes a long time to do the service.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.