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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Problem was not fixed, next day service advisor calls me to tell me that there is a piece missing that the technicians forgot to put on the car and today Saturday my car is not turning on defined poor service experience, I paid more than $300 to get this issue fixed and is not and now my car is not working I have places to go and appointments I have to do today and now I can’t due to the car not working, really poor service
Business response:
Thank you for sharing your experience, and we apologize for the inconvenience and frustration you’ve faced. It’s unacceptable that your issue wasn’t resolved properly and that your car is now not functioning as expected. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be able to look into this matter urgently, address the missing piece, and work towards getting your vehicle fixed promptly. We want to ensure you’re back on the road as soon as possible and appreciate your patience as we work to reso... read more
No work done . ...or accomplished.... Unfortunateky.... 3hrs waste of customers time. No parts ...... Poor service.....
Business response:
Thank you for your feedback. We're very sorry to hear about your experience. We strive to provide efficient and effective service, and it's clear we didn't meet those expectations during your visit. Please reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com so we can address your concerns and work towards a resolution. Your time is valuable, and we want to ensure future visits are much more satisfactory.
Very professional and great customer service. Karim and Scotty did a great job. The detail team did a horrendous job. About an 8 inch oval of gas was on the exterior below the gas area. Dust was everywhere. They left a damp cloth in the back seat. I used the cloth to remove some of the caked on dust.
Business response:
Thank you for taking the time to share your experience. We're delighted to hear that Karim and Scotty provided you with professional and great customer service. However, we're genuinely sorry to learn about the issues you encountered with our detail team. This is not the standard we strive for, and we apologize for any inconvenience caused by the oversight. We appreciate your feedback and will address these concerns with our detailing team to ensure such incidents do not happen again. If there's anything more we can do to re... read more
purchased 1st car, had issues and inspection wasn’t done correctly. Requested to switch different car, got 2nd car and the windshield needed to be replaced and car needed detail, so they kept car for 3 days without replacing windshield and no detail done. Let me drive off the lot with cracked windshield, but had to bring car back because issue with gas meter. Kept car for 4 days, they only replaced windshield, no detail done or meter replaced because they had to order part. Any service done on the car would not have been pri... read more
Business response:
We apologize for the issues you’ve encountered with your vehicle purchase and the subsequent service delays. It is our priority to ensure that every customer leaves satisfied and with all concerns addressed promptly. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can expedite the remaining services for your gas meter and detailing. Thank you for your patience and for bringing this to our attention.
Had to make two appointments they failed to tell me that one of the services couldn’t be done in the appointed time when I scheduled.
Did factory recall on air bag. Your inspection of my 2005 rav 4 with 315,000 resulted in a service recommendation of 7,000 in repairs. Absolutely absurd. An example was battery pad for 40 when I can but the pads for less than 4. Never gone to or will go to dealership for this reason.
The service advisor's lack of knowledge led to the misplacement of parts and caused an extra trip to a body shop .
Business response:
We apologize for the inconvenience caused by the mishandling of your service appointment. Providing accurate and knowledgeable service is crucial to us, and we regret that we fell short in your case. To address your concerns and ensure we rectify this situation, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is committed to understanding the details of your experience and working towards a resolution. Thank you for bringing this matter to our attention. We appreciate your feedback and look forward ... read more
Lo peor nadie debería acudir a esta agencia de autos nadie te atiende nadie te apoya en ayudarte a resolver un problema no vallan ahi si se quiere evitar un dolor de cabeza
Business response:
We apologize for the experience you had at our dealership. Customer satisfaction is our top priority, and we regret that we did not meet your expectations during your visit. Your feedback is important to us, and we would like to understand more about your experience. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She is dedicated to addressing your concerns and ensuring that we improve our service standards. Thank you for bringing this to our attention. We hope to have t... read more
I purchased a 2015 Toyota Camry on May 10th. Within 12 hours of driving off the lot it was undrivable. It then spent over a week in the service department. After they told me it was fixed I have taken it in to be serviced twice because it turns off while I am driving, but I was told there was nothing wrong with the vehicle. It has now been undrivable for over a week and I was promised a tow to the service department yet I haven't been reached out too and whenever I call, I keep getting the run around. I wanted to switch the ... read more
Business response:
Maria, thank you for taking the time to leave us a review. We are glad that we were able to replicate, diagnose and repair the issue. If you have any other further concerns, please feel free to reach out to our Service Manager, Jimmy, at cbtservice@vtaig.com. Thank you!
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.