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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I got my alignment done on the recommendation of the service department, but now my car is pulling to the left.
Cheesy - like a quick lube trickery. I made an appointment and indicated on the appointment EXACTLY what I wanted done. Very simple, oil change and tire rotation. My daughter brought the car in, and then I get a text that my service was $184.65!! I immediately called, and the service rep I spoke to said, "well your daughter upon check-in signed the form agreeing to the pricing". Rep agreed to adjust price, but this took some back and forth. The next day, daughter brought the other car in. I texted her the exact work to be pe... read more
Business response:
We apologize for the issues you experienced and understand your concerns about the service provided. Your feedback is important to us, and we want to address these issues directly. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss your experience in detail and work towards a resolution. Thank you for bringing this to our attention.
I had a 9:00 service appointment to have my service. At 1:15 my service representative advised me that they have not stated working on my car. I was told that my car was forgotten and that Saturday is a busy day. I advised Ted that is why I made a appointment. I was finally able to leave the service department at 2:55. Almost 6 hours later. I think this was unprofessional service.
Business response:
We apologize for the delay and the inconvenience you experienced during your recent service appointment. Your feedback is important to us, and we want to address your concerns directly. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com, so we can discuss this situation further and work towards a resolution. Thank you for bringing this to our attention.
Service has not disappointed, happy woth service. Sales and finance..no good, can do better for repeat customers. Service charges 3% surcharge for using credit card, even when using Toyota card, I don't like that.
Post COVID, nothing special anymore about bringing car in for service. Dealership reneg on ‘special’ service items emphasized at all steps of the buying process. The buy 3 oil change isn’t a deal - almost $5 more than regular price. Really hurts Camelback Toyota integrity.
I got my car on 6/18 and I've had to come back 3 times already. 1st time the car was making some noises and shaking at 65+ speeds I brought it in they did an alignment just 2 week after buying unit problem proceeded and not once did there service tech or service adviser mention anything about the tire. I had to take the car to 3 different people for the to tell me unit shouldn't have been sold as is with different tires and treads due to unit being AWD vehicle I had to proceed to come back to address issue again I've had the... read more
Business response:
Thank you for bringing this to our attention. We’re sorry to hear about the issues you've experienced with your vehicle. It’s important to us that your concerns are addressed properly. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She will be able to assist you in resolving these issues and ensuring your satisfaction. Thank you for your patience, and we look forward to making this right for you.
A request oil change and tire rotation quoted at time of appointment went from $109 to over $200, took 5.5 hrs not the 1.5 originally quoted. Hard to justify dealer prices and timeline any longer. While waiting I received email stating more work was needed (air filter etc) I accepted the repairs and at the same time my service writer came out to say all the work was done. Meaning they would NOT complete the additional work. Very disappointing.
Business response:
Thank you for bringing this to our attention. We apologize for the discrepancies in pricing, timing, and communication regarding your recent service visit. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com to discuss the details of your experience and how we can address your concerns. Your feedback is valuable, and we aim to ensure a better experience in the future.
The price of the truck online was fair, but once we got to the dealership they tried to increase the price by $1k. They also threw in around $1700 in dealer add-ons that weren’t disclosed until we were there. They lowballed our trade-in after we thought we had agreed on a number. We came with a trade-in and cash that covered the cost of the new truck, but it still took nearly 2 1/2 hours to finalize the deal. The sales people were fine to deal with, but the whole process was a long and unnecessarily drawn-out.
Business response:
Thank you for sharing your experience. We're sorry to hear about the issues you faced with pricing and the trade-in process. This is not the level of service we aim to provide. To address your concerns and improve our processes, please reach out to Katrina Coscarelli, Client Relations Director, at kcoscarelli@camelbacktoyota.com. We appreciate your feedback and would like the opportunity to make things right.
I had a maintenance service on Thursday, which was pleasant and a great experience. The next day my radio had stopped working. I scheduled this appointment solely to have a radio looked at and repaired. During the inspection I was provided the service list that included three other maintenance orders listed as needs immediate attention. Being as I was there less than a week ago it was very off-putting to have the services added when they were not even mentioned 2 days ago during my actual maintenance appointment. When I call... read more
Business response:
Thank you for sharing your experience. We apologize for any confusion and inconvenience caused by the additional services and for the lack of communication regarding your radio issue. This is not the level of service we aim to provide. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com to discuss your concerns further. We appreciate your feedback and the opportunity to address and resolve these issues. Your satisfaction is important to us.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.