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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Music loud and awful rap super annoying. Makes dealership seem cheap and unprofessional. Otherwise my service tech was outstanding how he handled my service-Chase Jim
As soon as I picked up my car I had an empty tank of gas.
Business response:
We’re sorry to hear about the issue with your gas tank after picking up your car. This is not the standard of service we aim to provide. To address this and ensure it doesn't happen again, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. We appreciate your feedback and are committed to resolving this issue for you. Thank you for bringing it to our attention.
V e r y g r e a t s e r v I c e
Business response:
Thank you for your positive feedback! We’re delighted to hear you had a great experience. We look forward to serving you again in the future!
Doesn’t keep you updated. Returned car in same condition after I paid for repairs!!!
Business response:
We’re sorry to hear about the issues you experienced with our service. It’s important to us that you receive timely updates and quality repairs. To address your concerns and resolve this matter, please contact Jimmy, our Service Manager, at cbtservice@vtaig.com. We appreciate your feedback and are committed to improving our service. Thank you for bringing this to our attention.
Not a good experience. Was told by multiple sales people including the GM that I could switch over to my bank for financing once I heard back from them without and issues. So I went a head and financed through another company the dealership used under the impression it wouldn’t be an issue if I switch banks the next day. Also told Julian the finance guy that too. I have been trying to contact them for three days now have left multiple messages for a call back with Julian and the sales person. I don’t know his name because he... read more
Business response:
We’re truly sorry to hear about the challenges you’ve faced and the lack of communication you experienced. It’s important to us that all our customers receive clear and attentive service, and it’s clear we didn’t meet those standards in your case. To address your concerns and resolve the situation, please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. We appreciate your feedback and are committed to making things right. Thank you for bringing this to our attention.
WHEN I CAME BACK MONDAY I TOLD ONE OF YOUR MANAGERS WHEN I LEAVE HERE TODAY I HOPE I NEVER HAVE TO COME BACK WHEN YOU HAVE TO PLAY GAMES WITH A 82 YEAR OLD MAN THERES SOMETHING WRONG WITH YOU PEOPLE
Business response:
We sincerely apologize for your experience. Treating our customers with respect and honesty is a top priority for us. Please contact Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
The service was to correct previous oil change that resulted in oil leaking. The part used was damaged
Business response:
Thank you for your feedback and for giving us a chance to address the issue. We’re glad we could correct the previous oil change and resolve the problem. If you have any more concerns or need further assistance, please don't hesitate to reach out.
I am done now We had a bad experience getting our gift card for purchasing a new car, finally did get it after threatening the manager that We were going to BBB we received it, going on 5 months after we bought the new car, not the way to do good business! We really thought that they would compensate us at least with a dinner at a fine restaurant for our troubles and for their incompetence but, no they did not even say that they were sorry! I just would that we never would have went to Camelback Toyota and would have went to... read more
Not happy with the undisclosed 3% service fee for using a credit card. I’ve been a customer for 15ish years and won’t be going back for service or to buy a new car because of the service fee. The ultimate way to make customers feel nickel and dimed. No thx.
Business response:
We’re sorry to hear about your frustration with the service fee. We understand how important transparency is in maintaining customer trust. Please contact Jimmy, our Service Manager, at cbtservice@vtaig.com so we can discuss your concerns and explore possible solutions. We value your long-time support and hope to address this issue satisfactorily.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.