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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Not thorough. Lacking attention to detail. Messy. Caused damages. Communication was ok. Still need work done.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the lack of thoroughness and attention to detail you experienced during your recent service visit. Your concerns are important to us, and we regret that we did not meet your expectations. To address these issues promptly and ensure that the remaining work is completed to your satisfaction, please contact our Service Manager, Jimmy, at cbtservice@vtaig.com. He will personally assist you in resolving these matters. Thank you for bringing this to our attent... read more
The service representatives are really nice, and great to work with. But the wait times can be ridiculous. Recently did a warranty tire replacemen, and it took 4 hours. It only took 45 minutes to process the warranty part. It took forever for the actual service department to get to it, even though I showed up at my appointment time.
Business response:
Thank you for your feedback and for your kind words about our service representatives. We sincerely apologize for the extended wait time you experienced during your recent visit for a warranty tire replacement. Your experience is important to us, and we aim to improve our efficiency. Please reach out to Jimmy, our Service Manager, at cbtservice@vtaig.com so we can address this matter directly and ensure a smoother process for your future visits.
Almost everybody involved was a team player and provide excellent service but your finance company called upgrade Tried to threaten me with negative credit because of a loan that was not used. So somebody may have dropped the ball after my cash check was delivered to your dealership 949-812-0680
I cannot understand why it takes for hours to do a fancy wax job when you have a scheduled appointment. I feel that my zaktek application should be done more expediently.
Not a great dealership. Generally lacks professionalism. I purchased two cars and wouldn't recommend them.
Told by JJ to come in for a 5 hour cleani & wax! Didn’t Happen!!!
Tried to tell me a million things that were wrong with my car that were not true. Said I had an oil leak and informed them I just got my oil changed and if that’s the case I’ll bring it back to that place and got told “maybe it was just a splash actually”. Also told me I need to get my transmission fluid changed. I’ve been extremely on top of it due to getting a new transmission at 147,000 miles. I know I still have 30,000 miles till I need a fluid change. Told them and got a “oh yea it’s actually fine” was told I needed all... read more
They give you vehicles with whatever parts that are currently working and expect you to take your vehicle to get those xxxxty pets repaired , you should be putting quality parts into my vehicle prior to me buying it , it’s Arizona, put a new battery in my car , mine died less than a year since buying the car. Will not be receiving my service dollars!
We came out with a high payment and a lot more out of pocket. Not pleased.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.