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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have requested numerous times that a sensor in my vehicle be fixed over the past few years. To date this has not been fixed but many other unrequested items have been brought to my attention at great cost and fixed. When I pick up I’m told there wasn’t time to fix the sensor. I’ve spent thousands keeping my vehicle maintained but to date an disappointed
I bought a vehicle 11 months ago and have yet to be contacted regarding my 2nd key. In fact it has been delivered to the service center several times and sent back because no one has called to relay the information. My last service I was told they did a tire rotation, however that was not selected on the paperwork they gave me when I picked up my car. Very dissatisfied unfortunately.
The work in Toyota is really bad work on my rim and messed up my breaks
Business response:
We are very sorry to hear about your recent experience at Camelback Toyota's service department. At Camelback Toyota, we prioritize customer satisfaction and ensure high-quality service for all vehicles. We take your concerns very seriously and want to investigate this matter thoroughly. To understand what happened and find a resolution, we recommend contacting Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We appreciate you bringing this to our attention and hope to regain your trust by demonstrating our comm... read more
Lady who checked me in was clueless when i mentioned i was there for a 5000 mile marker routine maintenance check (tire rotation, 4 point inspection, etc) Once my car was finished, i waited at valet for 40 minutes. It was not until i approached a service rep that i was still waiting for my car. Took forever!
Business response:
Thank you for taking the time to share your experience. We apologize for the inconvenience and frustration you encountered during your recent visit. Your feedback is important to us, and we are committed to improving our service. To address your concerns and ensure a better experience in the future, please contact our Service Manager, Jimmy, at cbtservice@vtaig.com. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Dealerships had a special on services that I needed and they wouldn't honor it because I had pre purchased my oil changes.
Business response:
Thank you for your recent review of Camelback Toyota's service department. We understand your frustration and want to assure you that customer satisfaction is our top priority. To get a better understanding of the situation and explore potential solutions, we would like you to connect with Jimmy, our Service Manager. You can reach Jimmy directly at cbtservice@vtaig.com.We appreciate your patience and look forward to hearing from you soon.
Have to spend unnecessary money before they fix anything. Couldn’t diagnose simple ball joint replacement without me buying tires. Nd alignment. Pretty much a scam Something for the atty general to investigate
Business response:
Thank you for your feedback regarding your recent service experience at Camelback Toyota. We understand your frustration and want to assure you that our service department strives to be honest and transparent in our diagnostics and repairs. To ensure a fair and thorough investigation of this matter, we urge you to contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We value your business and want to regain your trust. Please don't hesitate to reach out to Jimmy directly.
Car was returned dirty with writing all over windshield. There was a surcharge for credit card use.
Business response:
Thank you for taking the time to leave a review. We sincerely apologize that your car was returned dirty and with writing on the windshield. This falls short of our standards for customer service. We would love the opportunity to discuss this further and ensure this doesn't happen again. Please contact Jimmy, our Service Manager, directly at cbtservice@vtaig.com. We appreciate your feedback and hope to regain your trust.
Took up to four hours to get a simple scheduled service completed. Service is poor.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the extended wait time you experienced during your recent service appointment. Your time is valuable, and we regret any inconvenience this delay may have caused. We strive to provide efficient and timely service to all our customers, and it is clear that we did not meet those standards during your visit. We understand your frustration and want to assure you that we are taking steps to address this issue internally. To discuss your experience further and ... read more
There was a mistake in our bill that was never corrected. When we asked the service advisor about the various inconsistencies in the invoicing and billing he apologized and said he was new and tried to say it was tax but it still didn’t add up correctly. The service here has really degraded.
Business response:
Thank you for bringing your recent experience to our attention. We sincerely apologize for the billing mistake and the subsequent confusion and frustration it caused. Ensuring accurate invoicing and providing excellent service are top priorities for us, and we regret that we fell short in your case. To address your concerns directly and correct the billing mistake, we encourage you to contact Jimmy, our Service Manager, at cbtservice@vtaig.com. Jimmy is dedicated to resolving customer issues and will work with you to review ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.