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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Typical Dealership Garbage/Games Louis ( Desk Mgr) and Steve ( floor mgr/team leader) were pathetic. They will not answer a simple question. They want you to go thru the hours of the back & forth game/negotiations.
Business response:
Thank you for taking the time to share your feedback regarding your recent experience at our dealership. We sincerely apologize for the negative experience you had and for any frustration it caused. We strive to provide clear, straightforward communication and efficient service, and it is disappointing to hear that we fell short in your case. Your comments about our staff are concerning. We take pride in our customer service and regret that your interaction with our team did not meet our standards. Your feedback is invaluabl... read more
When I come to get my car serviced they don’t top off any fluids. The people who are supposed to “help” you are cynical, uninterested and sarcastic, as if you are incapable of detecting it. They also sold me a car with a faulty battery and it has to be replaced in less than a year.
Business response:
Thank you for sharing your feedback regarding your recent service experience at our dealership. We sincerely apologize for the issues you encountered and the disappointment caused. Providing exceptional customer service and ensuring the quality of our vehicles are top priorities for us, and we regret that we did not meet your expectations in these areas. We apologize if you felt that our team members were cynical, uninterested, or sarcastic during your visit. Every customer interaction should be respectful and attentive, and... read more
Really unprofessional, not friendly, bad communication, long wait. I wouldn’t come back to this place again.
Business response:
We are genuinely sorry to hear about your recent experience at our dealership. Providing exceptional service and ensuring our customers feel valued are top priorities for us, and we regret that we did not meet your expectations during your visit. Your feedback regarding professionalism, friendliness, communication, and wait times is deeply concerning to us. We apologize if our service fell short of the courteous and efficient experience we strive to deliver to every customer. We understand the importance of clear communicati... read more
I have been going to this dealership for over seven years. The prices have risen and services diminished. We no longer get a car wash after an oil change. The service technician who oversees my vehicle is forced to BEG for a good review or else they don’t get bonuses. This is a disappointing way to treat employees and how they interact with customers. The wait times have been long and the place is always packed with customers. It feels like they are trying to squeeze in more customers and sacrificing a quality experience. In... read more
Business response:
Thank you for being a loyal customer for over seven years. We genuinely appreciate your continued patronage and are deeply sorry to hear about your recent experiences. Your feedback is invaluable to us, and we are committed to addressing your concerns thoroughly. We understand your frustration with rising prices and diminished services, including the discontinuation of complimentary car washes after oil changes. Our goal is to provide high-quality service and ensure customer satisfaction, and it is clear that we have fallen ... read more
We started on the wrong foot! Seems Maliq was questioning my true intention about buying the truck! Do you really want me to work for you on this, do you really want me to work ! Lol. Great guy to work with.
Business response:
Thank you for sharing your experience with us. We are pleased to hear that you found Maliq to be a great guy to work with, but we regret that the initial interaction did not start off on the right foot. It is crucial to us that our customers feel respected and understood from the moment they walk through our doors. We apologize if you felt that your intentions were being questioned. Our aim is to provide a welcoming and supportive environment for all our customers, and we regret that this was not fully achieved during your v... read more
Not cleaning no wash the bird xxxxxxon the roof, kept the vehicle more than 2 weeks for the job more than 5k without washing or cleaning the vehicle, it was too cheap, bad services
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent service visit. Your experience is not reflective of the high standards we strive to maintain. We understand how disappointing it must have been to receive your vehicle back after more than two weeks, especially after a significant service costing over $5,000, without it being cleaned or washed. The condition in which your vehicle was returned is unacceptable and does not meet our expect... read more
I had a terrible experience at your dealership. Jorge was my service advisor and he was extremely unprofessional and unorganized. I arrived early in the morning at about 8 AM to have 2 tires replaced. Jorge told me it would take 2 - 4 hours. After not hearing anything by 12:45 PM I went to the dealership and was told by Jorge that he did not know what happened to the tires I was there for, but his parts department could not find them. At that point he then offered to call another dealership to have them deliver my tires late... read more
Business response:
We sincerely apologize for the unacceptable experience you had during your recent visit to our dealership. Providing efficient and professional service is paramount to us, and it is clear that we failed to meet these expectations during your interaction with our service advisor. We deeply regret the extended wait time and the lack of communication regarding the status of your tire replacement. It is unacceptable for our customers to experience such delays and confusion. The handling of your service request does not reflect t... read more
You obviously upcharge for your 5000 mile services. It should not cost thousands of dollars every time.
Business response:
Thank you for sharing your feedback with us. We apologize for any confusion or concern regarding the cost of your recent 5000 mile service. Providing transparent and fair pricing is important to us, and we regret that your experience did not reflect this. We strive to ensure that our service pricing is competitive and reflective of the quality of service we provide. However, it appears there may have been a misunderstanding or discrepancy in your service invoice that led to your dissatisfaction. To address your concerns and ... read more
Would not recommend. Tried to charge me $900 for a part that was under warranty. Took my 2023 Tundra to another dealer and they fixed it under warranty.
Business response:
Thank you for your review. We sincerely apologize for the experience you had. We understand your frustration and appreciate you taking the time to share your feedback. At Camelback Toyota, we strive to provide accurate service recommendations and ensure warranty coverage is applied appropriately. It's clear we fell short in your case. To understand the situation better, we'd like to speak with you directly. Our Service Manager, Jimmy, would like to review the details of your service visit and the part in question. You can re... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.