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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I still have all the original issues I brought my car in for and the associate doesn't care so I will be bringing my car back in.
Technicians were playing races in the service back parking lot on the June service date
I resent having to pay a credit card fee on top of an already large service fee.
Brought in my 2022 Tundra for a prepaid oil change. They came up with about $2500 in items they said needed to be done. I had asked if they could re-attach my back seat which I had removed about a year ago. They quoted over $550 to do so. I rejected everything they said needed to be done due to the outrageous cost for the seat re-connect . When I got home I re-connected the back seat myself. There were 4 bolts and it took me less than 20 minutes to do so.
Business response:
Our findings are based off of wear and tear as well as manufacturer recommendations, which are optional to the customer to have completed. We're more than happy to go over our inspection report and answer any related questions. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Dropped my car off for 4 hours and got no answers. Not even sure if my car was looked at. Weeks later and still no follow up
Business response:
We'd like to look into this as you would've been communicated on a regular basis regarding the status of your vehicle. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Brandon provided great customer service. But the policy of upselling unneeded add ons is very alienating to the customer. A note in my file to stop it would be appreciated.
Charged me A xx shop rental fee and 3% C/C fee so will not ever go back for service or my new cars.
Business response:
Steve, our dealer has many fees that are listed throughout our service department as well as our website. Should you wish to discuss this further, feel free to reach out to our team at any time.
After sitting for 3 1/2 hours, I learned that the collant bypass issue, which was covered by my WARRANTY, could not be fixed because the warranty showed a different mileage than my actual vehicle (warranty showed 10,000+ more miles) which was an error on the part of whomever entered the mileage on my original warranty. Since I couldn't wait another 3 hours for this error ON TOYOTA'S fault to be corrected, I had to make another appointment to return for the service. I was also told they couldn't straighten out the mileage err... read more
Business response:
Mary, we're disappointed to hear there was a mistake on our part. We are happy to address this directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Titus was totally wrong on how he talked to me and the communication was awful, very bad experience and the way he talked to me about the service was unacceptable so good luck with him and hopefully he can upsell the next guy …
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.