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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service advisor shows great customer service skills BUT the auto technicians DO NOT know what they are doing half the time. I believe it’s lack of experience or under pay personal. On top of that I encounter dishonesty. My vehicle was search, my credit card was used to buy lunch the days my truck was in service and then charged 500$.
Business response:
Daniel, we'd like to address your concerns directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
My previous car was with Lexus they always provided me with a courtesy vehicle yesterday I felt like my time was unappreciated like I made the wrong decision with my vehicle purchase should of gone to Lexus
Business response:
Santiago, unfortunately due to increased traffic due to the summer months as well as the recent holiday we are experiencing a shortage of loaners. We'd like to speak with you directly in order to address your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Camelback Toyota sold me a new 2024 RAV4 Hybrid XSE. We immediately had problems with the front camera. The camera would malfunction and subsequently cruise control and many of the safety features would not work. Took into dealership to have fixed, got the car back and within 15 minutes had the same issue. Repeated this several times, they could never fix it and refused to replace the camera. They told me that the camera was working within manufacture specs. You could not drive this car in the sun at all without the camera m... read more
Over the 9 years I have used CB Toyota there nascent a steady decline of quality.
I scheduled an appointment with Mike Romero and was told for a second time he was gone for the day. I will not be returning to camelback Toyota
Business response:
We're extremely disappointed to hear this feedback and we'd like the opportunity to address this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Little communication throughout the process, had vehicle all day performed no service and I had to call to find out my car was ready. Service guy wrote all over windshield with a grease pencil and didn’t wipe it off when the car was returned to me. I Called dealer customer service and they don’t return my call.
Business response:
Trace, we appreciate your patience as our dealer has been experiencing increased traffic due to summer travelers as well as the recent holiday. We'd like to assist you with your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Came in for an oil change. I also asked for a quote to get my headlights replaced. Asked twice! Never got it but U gave me a list of $3K of other stuff, some of which do not need to be done because they were done elsewhere recently.
Business response:
Callan, we'd like the opportunity to go over your recent service appointment and address your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Not impressed with sales. Not once did they offer me a test drive, nor show me any features of the $78,000 vehicle I bought. Thank goodness I’ve done my own research on the vechike, just not the dealership
Business response:
We're disappointed to hear you were less than satisfied during your recent purchase. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
I had an appointment for a simple oil change, I was there for 4+ hours in the waiting room without any communication. Then I got hit with a surprise 3% fee for payment. I was in no way treated as a customer that bought a car at the dealership. I was simply ignored
Business response:
We'd like to look into your appointment details further to better address your concerns but unfortunately we cannot identify you by screen name to reach out directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.