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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
That was my third visit after I did some maintenance to the car, cost me 600 dollars, first visit 7 hours waiting time, second visit 3 and a half hours , third visit 2 and a half hours with the same issue, I replaced the front brakes among anther things and I kept hearing noise sound coming out of the brakes,
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to discuss your concerns related to your recent service visit. Thank you.
Worst dealership ever, hope no one comes here. I don’t want to have anything else stolen from my vehicle.
Business response:
We take theft accusations very seriously. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Horrible communication, overpriced compared to other dealerships and I hate how every time they give me a list of thousands of dollars of work I need to have done including every flush under the sun. The high pressure is obnoxious. Never again.
Business response:
Dennison, our inspection report includes any concerns our team finds physically as well as manufacturer recommendations, which are up to the discretion of the customer to have performed. We’d like to look into more details of this for you. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
The communication/prices is not their strongest asset. They give you one price and when the services are performed it becomes another price.
Business response:
We'd like to understand more details about this feedback. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Service manager’s assistant is rude and there is never any follow up on the status of my vehicles next steps. I have been in 3 times and my car has not been fixed.
Business response:
We'd like to gather more information about this to better address your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Terrible customer service. I have informed the dealership that neither one of my two Toyatas will ever be in their service dept again.
Business response:
Mark, we're a bit perplexed with this feedback which is why we'd like to speak directly about this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I am 68 years old and had innumerable service experiences and this was by far the worst I have ever experienced. Noah my service advisor did a horrible job of setting expectations and managing them. I will never set foot in that dealership again unless it is a meeting with upper management to discuss this issue.
Business response:
We'd like to understand your concerns and answer any questions you may have. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
This requirement is a disincentive for people - just let them rate. And four more words
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
My new Toyota need a repair as it was leaking a fluid That experience was so miserable that I never want to return
Business response:
Mike, we're disappointed to hear this feedback. We're more than happy to address any concerns you had during your appointment. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.