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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My battery terminals were corroded quite extensively to the point you could not read a charge and instead of cleaning them like they should have as my battery is at 100% when tested independently they just told me I needed a new battery(which again is at 100%)). A big shout out to another Toyota dealership for doing the job PROPERLY! I will NOT BE returning to Camelback Toyota again even for the Zac Tek they sold me on! Camelback Toyota apparently does not care about their customers and just want to sell unneeded parts. Sham... read more
Business response:
We'd like to communicate with you our findings and reasonings related to your recent visit. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Very high pressure situation. Did not intend to buy a car that day, Initial sales rep knew very little about to car or the process. Felt worn down to the point of agreeing to something I wasn't sure I wanted. Probably my last dealing with Camelback and likely Toyota also.
Business response:
Eric, we'd like to address any concerns you may be having. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
I brought my car up there and it was so much chaos. I was given misinformation which caused me to go somewhere else to get my car fixed. Both times I was offended due to the customer service
Business response:
Henry, we'd like the opportunity to understand this feedback further. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Arrived on time sat 11Am waited til 330pm. No updates were provided until I walk to advisor office to ask for update. He said they don't have time to service my truck. I only received images on hoses and other parts to replace without meeting w me to going over recommendations. I Had to come bk again on Monday during my work hrs for a/c svs to prepare for the summer and prevent a heat stroke as i work out in the community to make a difference. There's always long waiting times w no updates and poor communication. There's no ... read more
Business response:
We're disappointed to hear you service took longer than expected. Our team strives to communicate accurate wait times and unfortunately seasonal factors such as in-store traffic and parts ordering, have extended our wait times. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
High interest rates, spotty application of service, apathetic management, would nit purchase again from CT
Business response:
We're disappointed to hear this and unfortunately we do not control interest rates as that is based on customer credit, lender market rates, and additional terms such as length of time for the loan. Should you wish to discuss this further, feel free to reach out to our team.
Recommendations are conflicting each other meaning recommending the alignment and in second recommendation is for replacement of tire as 2 separate which is conflicting. Suggested to wording properly to protect conflict. And also extra charge on the credit card payment is burden to the customer.
Business response:
We're happy to discuss further details of our diagnoses directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
We were misled & lied to. Mislead when our appointment was at 10'30, this implies the service of our vehicle is to begin @ 10:30. We showed up @ 9:45 & were told that it would be serviced right away, should be done in 2-3 hrs. We returned 3 hours later, to find the service hasn't yet begun.The only reason not one star is because we had an air condition place to wait with free coffee, tea, water.
Business response:
We're disappointed to hear this feedback. We'd like the opportunity to address this accordingly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
We came in for our services- tire rotation and oil change. The time frame was great, 2 hours with appointment. However, when we left - our car had no hub cap. Cammeron and the manager said they will replace it for us since Camelback Toyota was the last to touch the car. He did say hmm weird idk how that could have happened. I’m also curious how it could happen when the hub cap gets put on before the bolts of the tire. So- they just put the tire back, no cap, and let us drive off.. it could not have fallen off, it’s not clipp... read more
Business response:
Valencia, mistakes do happen and as our team stated we're happy to assist in resolving this accident, At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Service writer always good but, sometimes your mechanics in the background are making unpleasant mistakes. Some of them are young duds so please , train them more. And please reintroduce the van drop on/off into the area back on. The dealership became so poor that can’t afford that “sweet “ service to clients?
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.