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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was quoted $200 to put on a single car seat cover. Going forward I will be supporting a small business that cares about building great relationships with their customers. I definitely feel taken advantage of. Also, to note, the last time I was in I asked for my car to be detailed and it was not done. I was told they ran out of time which was also extremely disappointing. However they did have time to preform the add on services they suggested even when I stressed how badly I needed it detailed. I have taken my car here for... read more
Business response:
We'd like the opportunity to look into this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
When I bought new Toyota was told free service thru 25000 miles. Surprised when I took it in for 25000 mile service and told last free service was 20,000 miles. Was told oil change will cost $79. But when picked it up they charged me $95. Very disappointing. Will go elsewhere next time
Business response:
Your service contract as well as warranty paperwork would've been provided at the time of purchase, outlining all disclaimers and stipulations as it pertains to coverage. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
While they have done good work in the past, this last visit was not good. I felt like I had to fight to get a warranty issue fixed. It was potentially an issue which could have been catastrophic had it not been fixed. It was fixed, but not without pulling teeth.
Sad, trying to look like they care about their customers with huge waiting room and a cafe inside, but maybe I am reading that wrong…maybe IT IS stretch your leg get your steps in walk around don’t forget to eat something while you wait we wouldn’t want you to either away.
Business response:
We're a bit confused with this feedback as we do have a large cafe along with seating for our customers to utilize in our service waiting area. Please reach out to our team should you wish to discuss your concerns further.
Took long time, plus service was very expensive, want to put car and was treated badly by guy called Brenden , I'm customer in camelback toyota since 15 years and this is first time treat like that , you guts can check with Erica sale representative
Business response:
We'd like to look into this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Service is not what it used to be, like last year. They sold the car without really giving any benefit and then service I was not even asked and then I have a bill for $98.
Business response:
We're a bit confused with this feedback as we require customer acknowledgement/signoff as it pertains to service recommendations. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I said I hear a noise when driving on a non smooth roads. And It’s a 2022 model not to old to hear that vibration sounds and they said that they couldn’t replicate the issue and need couple of days to test where I have already spent 4 hours waiting. I rejected to leave again for 2 more days but when I came out of the dealership service center on the road next to dealership itself I hear the vibration noise. Did they really test my vehicle????
Business response:
We'd like to discuss this directly with you. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com should you wish to discuss this further. Thank you.
Deplorable. Despicable. Last contact with service agent was horrible. My stomach hurts when time to service my car. Wish I had never purchased a car from this dealership. Everyone there has an attitude and when you request to speak to a manager, no one ever shows up. Customer is of no value once the car is purchased. This dealership actually put 175 miles on my car while they had my car in their shop for 2 weeks when first purchased. Then tried to tell me that I was crazy for accusing them of this act but then why did the de... read more
Business response:
We're a bit confused with these accusations but we're happy to look into it. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
One of the agents wrongly informed me that my new car key is available. Which was not the case and the service agents were not sincerely apologetic about this mistake.
Business response:
We're more than happy to look into this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,855 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.