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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Sales guy was awesome. But someone lost the second key and I had to wait a month to get a new one. Then Andre left me waiting when my car was actually done. I waited over 2 hours at the dealership. He said he looked for me and didn’t see me, BUT he had my number and he could have texted me. But then again when I texted him he never answered. I’m very unhappy about that part of my purchase
Business response:
At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
Mauro was great in letting me know what was wrong with my car. Overall the whole problem with my car I would have like more detailed explanation from the very beginning since I had to take my car twice but that wasn’t Mauros fault because he wasn’t there that day. However the parts department I would rate them a 1 because they delayed my transmisión from 01-11-24 until 04-12-2024 that was 3 months without my car and my warranty only covered 5 days of rental. Thank god I had a car in the meantime that I was able to borrow if ... read more
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Always loved the service department until I received a recommendation for immediate services needed. Trying to upsell me all those services is crazy as I only have 47,000 miles on my car and another mechanic said I did not need to do most of the stuff on the list. Plus, the price of the items was outrageous, very disappointed after all these years
I waited three hours, then quoted $3000 to replace a working ODB harness just.to repair a cracked collar at the dashboard entry port. I wound up fixing it for nothing myself. Never, never use a dealers service department once your warranty period is past. The gracious friendly service advisors are just a band aid in a predatory repair facility..
Business response:
Bob, our Service Technicians provide a full detailed inspection report with pictures and explanations of all repair recommendations based on mileage/wear and tear, which are optional to the customer to have completed. Should you wish to discuss this further, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Automated system to book appointment needs to go. Rather speak to a live person to book correct services needed.
Not satisfied with the work or stated work needed. The items mentioned have already been attended to.
Business response:
We'd like to assist you with your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
No customer facilities for those of us who waited for several hours. My 4Runner was delivered with the writing on the windshield.
Business response:
We're a bit confused by this as we do have restroom facilities. If there's something we missed during your appointment, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Uriel was great. Dealership itself not. Charging 3% for credit cards and not offering $8 return Lyft ride for a long time customer is nickel and dime business and is prompting me to assess whether to buy my next 4Runner (my fourth) from another dealer and to stop using this dealer for service altogether. It’s petty and cheap to have practices like this for someone who been a customer as long as I have.
Business response:
We appreciate your patience as our credit card policy has changed as credit card companies are charging more for services. Our Lyft policy has changed as well but we do offer rental vehicles for certain situations/length of time for service completion. Should you wish to discuss this further, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
It took 8 hours for Toyota to complete my service. Charging 3% for credit cards is poor customer service.
Business response:
We appreciate your patience as our credit card policy has changed as credit card companies are charging more for services. We have displayed this change throughout our dealership. Should you wish to discuss this further, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,856 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.