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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Why can't I give Hector Obergeron 5 stars. He was the reason we did the deal. I didn't meet this manager but will give 5 stars because of Hector. Also, we were pretty forgiving as the first manager we worked with slammed his hands in my wife's face when he was trying to push a car we weren't interested in which was highly offensive. Because Héctor was nice, respectful and willing to give us the time we asked for, we stayed with you. That manager is 1 star. I do not see his picture on your website, but this was not a positive... read more
Waiting too long, first time service after buying the brand new car and original 2-hour service( no oil change due to not enough mileage) and it turned to be 8-hour -long( come in two days, 5 hours and 3 hours each time, have to reschedule my work schedule and take extra time off due to first time not getting the work done due to auto shop tools’ issue and waited so long the auto shop was closed so have to come back again). Only come in for the service due to dealership offered it and the gentleman I worked with is nice but ... read more
Business response:
We'd like to look into this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Service department sucks the worst ever if you want you truck to last don’t bringing to this dealer
Business response:
We're a bot confused with this feedback but we're happy to discuss our findings with you directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Messaging and calling to pick up vehicles is confusing. First time I was called very easy , most recent time I misunderstood the message saying it was ready
I was happy to be able to bring my Prius in the same day I called, and the employee who was assigned to me (Jeremiah) was friendly and helpful. But it took a long time to get my car back (5 hours) when all it needed was a new 12 V battery. Also, I don’t like speaking to a bot rather than a human being when I call to make a reservation! And I think it is gouging for a big company like yours to charge extra to use a credit card as payment.
They suggested unnecessary service just to make more money it’s shady. Not good for business
Business response:
We're a bot confused with this feedback but we're happy to discuss our findings with you directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I purchased a car in November of 2023 brand new, it’s a 2024 Toyota Camry, what sealed the deal was the service being included for the first two years or 25,000 miles, when I come for my visits I feel uncomfortable being sold things that are supposed to come with the service I already paid for. My last visit I received an alarming text advising me that Toyota found a list of things needing to be repaired and if they are money hungry like this can you imagine what could be done to your vehicle just so they can make money and ... read more
Business response:
Our recommendations derive from physical inspection as well as manufacturer time interval services. Should you wish to have this broken down further, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Scheduled for 1:30. Was told up to three hours. After the 3 hour mark, I could see my truck parked out back and assumed it was done. As I’m asking about it, a tech pulls it to the back. I tell the service rep that I need to leave if work hasn’t already been started as I have other appointments and work that needs to be done. She says work has begun even though I just saw it drive back, claiming there were other matching Tundras (it was mine). After waiting almost another 2 hours, I receive an email with a stack of things I h... read more
Business response:
Matt, we'd like to discuss our findings with you directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Went first to fix a part of driver seat it was about 2 hours and told me to come back because they need some clips and have to order, I don’t live in Phoenix every time I go it’s drive 1 hr and a little bit more and the same to come back to my house, I always be on time in my appointments, the next appointment it’s supposed to finish the work with the clips I asked how long it was going to take, I was told 1 hour, I waited for 2 hours and I was told it’s gonna take 1 more hour, but instead was 5 hours, it’s easier if you guy... read more
Business response:
We're disappointed to hear there was miscommunication with our wait time. We're more than happy to discuss your appointment details. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,856 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.