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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Camelback just screwed me over as well. A car that I had been tracking for 2 months was just set to come in. The Camelback policy was that you could purchase only once it arrived on the lot. I was prepared to go in today, but was waiting for the car to arrive first. The had not even arrived and I got a message from the sales associate I was working with that the car was presold. That was against policy at this location! They advertised that they never presold. Turns out that the general manager, JENS, had sold it from undern... read more
Business response:
Sarah, we're a bit confused with this situation but we're happy to assist you where we can. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
I was not advised that my service take 3 to 4 hours and after 2 hours I knowing I had a doctor appointment I had to cancel my service and leave
Business response:
We're disappointed to hear you weren't quoted an accurate wait time and we'd like to look into this. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Quality control wasn't checked. Instaslled was defected/dirty visor. Returned back with the vehicle.
Business response:
Monica, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
We had a service appointment and usually only wait 1-2 hours at most, this last appointment we waited 6 plus hours for our vehicle. We kept asking when it would be done and never got an ETA. Finally asked for Service manager for help and took 30 minutes to check out. Disappointed in having to make an appointment and wait as long as it takes to buy a new vehicle and have it financed.
Business response:
We appreciate your patience as we are undergoing higher traffic in our service department. Should you wish to discuss this with our team, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I was very disappointed that my truck came back to me with dirt and oil arm marks on the outside of the doors. When I take my other car to jiffy lube they all least clean the windows and I never have it returned the way I got my new truck back.
Business response:
Michael, we can only speak for our own service work. Should you wish to discuss your concerns with a team member, at your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
The person in the service dept responsible for getting my car detailed did not communicate with me, timely, regarding when my car would be ready. When I arrived to pickup my car he was no where around and another toyota staff had to call to let him know there were customers waiting in his office. This is not the customer service that I have experienced at Camelback Toyota in the past.
I have been a toyota owner for the last 20 years. The experience at Toyota camelback was very negative. The sales person didn't listen to my needs and sounded annoyed that I was all over the place when trying to decide what my next purchase was going to be. I was given many options and I was treated as if I was ignorant. She then sent a closer who was very pushy and was pressuring me to buy right away. I decided to go to a different toyota dealer where they listened to my needs and helped me layout all my options and answere... read more
I made an appointment for a detail. When I arrived, I was told they were unable to perform the detail today because they were short staffed. My appointment should have been canceled before hand not at the dealership.
Business response:
We appreciate your understanding as things to happen daily, our team is equipped to handle and reassess changing situations. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com should you wish to reschedule. Thank you.
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Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,856 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.