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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I waited 6 hours when I made a 10am appointment. I left at 4:10pm a long wait with appt. Cameron Clark was great.
Buenos Díaz primero quiero darle las gracias a todo el personal,Estoy muy contento por su servicio y en especial con Mauro me ayudo mucho en primer visita gracias.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
I asked Adam to please text or email me, not call me when he had the service repair document ready. I explained that I wouldn't be able to get the call due to my work situation. He said okay. Then he called me. He left a message saying that it was Adam and I needed to call him back. By the time I was able to do so, the service center had closed at the end of the day. I was never texted or emailed any documents. I knew nothing about my car after an entire day. The next day, I called and left another message for adam. Then I c... read more
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to look into this. Thank you.
They lied about a few things when i was buying my car and i’ll never forget about that.
Business response:
We'd like to understand more details of this. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
The service was not great. They didn’t even take the time to remove the maintenance required from my dashboard. I also paid for alignment and my car feels the same as before. I will not be taking my car again.also the advisor assigned to me was too busy to even greet me or check me out. She assigned someone else to help her.
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to look into this. Thank you.
The scheduled appointment was at 10:00 AM. I arrived early at 9:40 AM. However, it took approximately two hours to complete my oil change, which I believe is an excessively long wait time.
The service department seems very unorganized And they never addressed certain issues such as my transmission and they told me my vehicle was ready. I arranged a transport for me to come and pick it up and what I paid for wasn’t the service that was originally arranged.
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to look into this. Thank you.
Ridiculous that you charge for use of credit card when your shop fees are so high
Business response:
Unfortunately credit card fees are out of our control but we do have multiple signs displayed throughout our dealer communicating this change. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
The team is customer friendly! ! However, the service approach is predatory and consistently advises customers of extra services that are not needed. What makes it predatory is that the advised services will be covered under the 15K or 30K service. Just yesterday, I declined over $1000 in advised services because I was aware of the scam. Take your Toyota somewhere else for service. This Service department at this dealership is very shady and uses tactics to rip-off the consumer. Yesterday my oil change cost me $160. A oil ch... read more
Business response:
All of our inspections come backed from either manufacturer recommendations based on year/mileage or physical examination for wear and tear. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to discuss further. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,856 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.