Camelback Toyota

crsa1987 

on DealerRater

a year ago

I took my truck in to have the window motor replaced. When it was returned the polarity on the window was reversed and I had to bring it back. They fixed that but then the window was off track. When I took it back again they told me I needed to pay an additional 500.00 to replace the regulator. I was told the motor and regulator are usually recommended to be replaced at the same time and they didn’t know why both weren’t recommended. We said the window has never done this until now and then we were told that the supervisor h... read more

Aljames129 

on DealerRater

a year ago

The experience was very poor, I believe I got the old Texas two step and got screwed in the process. 

Jim4 

on DealerRater

a year ago

Dealer charged 3% fee for credit card use without notifying me. They do not take checks. Location is not safe for carrying cash. Service rep told me 10 days ago that a manager would call as I requested. I am still waiting. 

valofoz 

on DealerRater

a year ago

Q was attentive and professional. This feedback is too much. You should quit while you're ahead. 

Havpro 

on DealerRater

a year ago

Very miss leading about service and what was and wasn't covered. So, I went to a different Toyota Dealer, and they said that would be covered and even gave me a rental car because apparently, that's included in my warranty. That Brandon didn't bother to read. Them through a hit because I declined his xxxxxxxxx repair cost vs. any coverage 

TENNILLENP 

on DealerRater

a year ago

Unprofessional, manipulative, rude, zero integrity, poor customer service, kept me at dealership 8 hours, didn’t pay off my trade on time, had to go to the dealership again to get answers, poor communication, overall worst experience I have ever had at a dealership! Alejandro yelled at us and refused to sell us a vehicle because we caught him adding in Zaktek during financing. They refused to sell us a vehicle without Zaktek even though it’s an option. This was witnessed by Jean and Matt another finance person. They took Ale... read more

MN 

on DealerRater

a year ago

They don’t know anything about vehicles or how their system works….. or at least Damien doesn’t he told me I had 18 size rims and they are 17s. Not to mention that you should never ever a car from the dealership either. I went less than 10,000 miles and needed four new tires on the vehicle and a new set of brakes. They definitely lie about their Toyota certified Workmanship for a Toyota certified used vehicle. Had the car at 18,000 miles less than 28,000 miles and they’re telling me it needs new brakes, all fluid flushes and... read more

jsuerojr 

on DealerRater

a year ago

Not the person that was suppose to handle my service. Received service that was not told to me when the appointment was first made. 

Plazzy Sarco 

on DealerRater

a year ago

You have horrible customer service. For me to describe how much of a run-around I was given on so many issues, this review would need to be an epistle. For the consumer beware: After purchase, I had several issues with my lease. I left 11 (ELEVEN!) messages there, and no one -- NOT ONE PERSON -- called me back to help me resolve my issue of a registration and key fob I was not given at purchase. The staff lied to me. I was hung up on several times. The finance manager Luis and several others have voicemails from me - never r... read more