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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
ZERO INTEGRITY at this dealership. This was a disaster from top to bottom. I’ve had 3 different sales managers call me begging for FULL STAR survey reviews and when I asked if they could help me with my ongoing issue that no one would help me with, the sales manager said this: “” score the survey however you feel. I think it’s a horrible look on you to say that and it makes you a bad person.”” Unreal honestly. The GM won’t even return my call. I left a message with the 3 top level people and they all REFUSE to call me back a... read more
Business response:
We'd like to assist with your particular situation directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
No concern for customer. I was told 2 hours for a service over the phone, I explained that I live very far and would have to wait and asked to be booked when I could be serviced in a decent amount of time. I live over an hour away and I have to wait. When I got there and they found out I was a waiter they said 4 or more hours but would try to get done sooner. They made sure it was a full 4 hours because I complained and asked to speak with a manager. Over 7 hours total with travel on that second visit. LMH Toyota is a much b... read more
Business response:
We appreciate your patience as we have been experiencing higher traffic due to seasonality elements. We'd be happy to address your concerns directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I received an email for free service that I apparently didn't qualify for but had no way of knowing that and the dealership did nothing to make the situation right except offer to sell me a service package for $300.
Issues with a truck were not fixed the first time nor the 2nd time. Notfixednow
Business response:
We'd like to look into this situation. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
The car needed repairs that were not disclosed during the sale Car broke down in 4-5 days after purchasing
Business response:
We'd like to look into this situation. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
I took my truck in to have the window motor replaced. When it was returned the polarity on the window was reversed and I had to bring it back. They fixed that but then the window was off track. When I took it back again they told me I needed to pay an additional 500.00 to replace the regulator. I was told the motor and regulator are usually recommended to be replaced at the same time and they didn’t know why both weren’t recommended. We said the window has never done this until now and then we were told that the supervisor h... read more
Business response:
We'd like to discuss the details of this further. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
The experience was very poor, I believe I got the old Texas two step and got screwed in the process.
Dealer charged 3% fee for credit card use without notifying me. They do not take checks. Location is not safe for carrying cash. Service rep told me 10 days ago that a manager would call as I requested. I am still waiting.
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Q was attentive and professional. This feedback is too much. You should quit while you're ahead.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,857 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.