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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service itself was good. I was not impressed with the new added surge charge when using my credit card, and vehicles no longer get washed after being serviced. Reprupose the man hours to perform the latter service.
Check engine and traction lights. ..took 2 trips to resolve and maintainence tune up Tech said light did not come on took vehicle back and tech established 02 sensor was bad
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Price was not really validated with my coupon I had for my service. And I didn't get a car wash after my vist. Only thing I got extra was all these ridiculous prices on what you guys can fix and charge me on
Business response:
We're more than happy to pull your inspection report as well as completed services and price breakdown. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Service and attention with Aaron is good, but disappointed with the dealer not all employees are good, misleading guarantee plans
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
It took almost 5 hour for a new battery. Was told I'd have my car in 10-15mins when I called to check on the status and it took another hour.
Business response:
Brianna, we'd like to gather more details of this experience. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Sunglasses weee stolen from my mom's car during visit and some other sunglasses were put in their place. So essentially they swapped out the sunglasses which were worth $400. I asked Jorge about it and he basically told my mom tough xxxx, you signed paperwork that the dealership isn't responsible for lost or stolen items. I texted him asking for the general mangers name and contact Information and the contact info for the service manager but never got a response. I submitted a survey and requested a callback from the manager... read more
Business response:
At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
bad very bad bad good bad I feel cheated The car has problems less than 24 hours after purchasing
Business response:
Hi yinsalas75, we're sorry to hear about your experience. Please contact Katrina Coscarelli at (602) 264-2841 at your earliest convenience so we can address your concern. We value your feedback and want to ensure you are satisfied with your purchase.
We had to wait for well over an hour to have our meeting with the finance dept even though we paid with a bank check. As our finance meeting began Michael was cordial and professional. About half way through the meeting he asked if we wanted the vehicle warranty. We declined. He again stated the merits of the program and we declined it again. At that point he said his computer screen froze and he would need a mgr override to fix/unfreeze the computer screen. He stepped out and his mgr arrived. She asked two times if we wante... read more
Business response:
Our team is adept at conveying to our customers that, as man-made products, parts are subject to breakdown over time. We emphasize the importance of additional warranties as a proactive measure to address potential issues in the future, ensuring peace of mind in the long run. For further discussion on this matter, we encourage you to reach out to Katrina Coscarelli, our Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com at your earliest convenience.
I think your service cost is getting too high. If it was not for Mike Romero I am not sure I would use your service department.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,858 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.