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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The dealership is unprofessional. No one at the dealership can solve the problem with the home link on the mirror. They even asked me to ask the manufacturer. Is the dealership not the representative of Toyota? Can't the dealership solve the sold product? I'm very disappointed with the dealership.
Business response:
We'd like the opportunity to look into this further. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com
Let me begin my comments by saying that my husband, my mother, and I shopped for a car for my mother, very deliberately. We determined her needs her desires, and her budget. Once that was established, we went to Camelback Toyota as she expressed a preference for the Toyota product, specifically The Highlander. Ashton was a great salesman. He was respectful, accommodating, Knowledgeable about the product and polite. He was a joy to work with. Our troubles began when we were waiting to meet with the finance department. We were... read more
Business response:
Our team is adept at conveying to our customers that, as man-made products, parts are subject to breakdown over time. We emphasize the importance of additional warranties as a proactive measure to address potential issues in the future, ensuring peace of mind in the long run. For further discussion on this matter, we encourage you to reach out to Katrina Coscarelli, our Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com at your earliest convenience.
Noah, I did not have good service at the beginning, we waited more than 5 minutes and no one attended to us. I felt discriminatory, very bad service we received.
Business response:
We appreciate your patience as our Service Department has been experiencing increased traffic and our team is striving to still accommodate our guests. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to address your concerns. Thank you.
Poor was misleading fabricated time wasted Overall bad experience nothing was accomplished was lied to
Business response:
Nikko, we apologize if there was miscommunication with your wait time. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Went for routine oil change and left with a rattling in my glove box. When I turned my AC on it rattled . Called to tell Daniel, ended up driving back so they can remove a pice of plastic they left behind after changing the cabin air filter . That's 34 mile/ 1 hour round trip TWICE
Business response:
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our services. Your kind words motivate and inspire our team to continue delivering the best possible customer experience. We appreciate your support and look forward to serving you again in the future.
The fragrance being pumped out in there is awful. Please just let up on the perfumes.
Business response:
We're a bit confused by this and we want to speak with you directly. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
Deceitful Did not disclose that the car I bought was in an accident that required major repairs
Business response:
All of our vehicles include a vehicle history CarFax report so we would like the opportunity to speak with you directly about this. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
Paid in cash, did not give me back the exact change, had to ask for my dollar back, asked for the sticker on my windshield to be corrected as it had incorrect information, he returned with a new sticker and the information for my next service was still I corrected.
Business response:
We'd like to address your concerns directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Shady practice! Never responded back to issues! Still haven't received my second key and I was promised that my bike mount receiver would be replaced! Never happened! I contacted supervisor and manager but neither got ever back with! Will not purchase another vehicle there nor any of my family!
Business response:
Trudy, we apologize for any miscommunication with our team and we'd like to speak with you directly to provide an update. At your earliest convenience, please contact Katrina Coscarelli, Customer Relations Assistant, at kcoscarelli@camelbacktoyota.com to discuss this further.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,858 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.