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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Q was very unprofessional. He would ignored my messages. I explained to him that the price was expensive and I needed to review other options, and further push to apply for a credit card. I had to drive down after my car being in the shop for five days. He hanged up the phone and explain all managers were busy. Then, I get there the manager was just walking around nonchalantly. I am beyond frustrated with the service. I opted to take my car somewhere else.
Business response:
We'd like to speak with you about this directly. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
I was there longer than expected. Coffee machine was limited needed to be rinsed. Cafe wasn't open and outlets were limited
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Always great with servicing but I am VERY dissatisfied with Finance. My file should explain my issues with the MPP program and their failure to attend to the problems.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Quick service and thorough inspection Bring back the car washes after service. Prices are already high. Stop reducing the experience of the customer
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
When I pulled up go my appointment, no one greeted me or came to my car for ten minutes. There were 4 service guys standing around shooting the breeze. I went in myself to get someone.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Absolute sham for everything from sales, service and communication. I believe that it is a Toyota culture.
Business response:
We'd like to understand more of your concerns. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Everything was great, then we got to finance guy, Miguel, who was so shady. They offered me a 12% APR for the car which I declined because I got an approval from my credit union for around 7.5% APR. He said he will work with my credit union and I was allowed to take the car home. Weeks have passed with no updates, then all of a sudden I saw my credit being pulled again multiple times without my permission. I texted him and he said he will reach to my credit union. A few days later, I got an email with Capital One and my loan... read more
Business response:
Ann, we'd like to speak with you directly to understand the situation. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com to discuss this further.
Absolutely the worst car buying experience EVER! Took our money & said the car hadn't been thru their maintenance check & they would deliver the car to Bullhead City (this was Friday) by the next Tuesday (Monday was Christmas) maybe Wednesday 😳 by Friday after many phone calls, the & finally driving back the 3hr drive & sitting around their lot, while they continually blamed the maintenance but it was a stall to get a higher monthly payment, now blaming the age of the vehicle ( my fico score was over 750). They lied, they d... read more
Business response:
We're disappointed to hear this feedback related to your sales visit and appreciate your patience as our team works around the operating holiday hours of banks which have caused communication delays. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com to discuss this further.
Insult upon injury-high price for maintenance and charged an extra 3% when paid by credit card!
Business response:
We'd like to go over our policies regarding credit card fees with you as well as answer any related questions. At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,864 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.