Camelback Toyota

Slickrick269 

on DealerRater

2 years ago

I would give zero stars if I could. I have issues every time I need something done. I have to repeatedly call and leave messages for warranty services I have to use only through thier dealership that go un answered. I absolutely despise coming here for anything. I am currently here for minor stains so I am having the Zack tek interior claim being processed. It's been over 4 hours!!! I could have had the whole car detailed quicker than that! Purchase extended warranties at your own risk!!!! This is not the first time of a ext... read more

drichards71 

on DealerRater

2 years ago

A repeat customer at Camelback, my experience buying a new 2023 4Runner on Oct 30, 2023, was disappointing. I felt very little customer service or attention to detail and definitely did not feel like a valued, repeat customer. I no longer trust Camelback Toyota. Whether true or not, my perception was that I had to be on my guard to keep from getting scammed. I experienced numerous communication problems before and after the sale. I paid with personal check and learned later that this would create much more time, paperwork, c... read more

Gavin 

on DealerRater

2 years ago

I recently bought a vehicle from the used car department and was told any safety concerns i had within 30 days, bring the vehicle back and they will take care of it. im still within the 30 day period and decided to take a look at the car while i had some time at work and noticed the rear tire inner tread wear to be worn past the safety mark and dry rotted. when i took the car in and expressed my concern, i was told tires were within safety spec and there was nothing wrong with them. i then showed them pictures of my concern ... read more

broomeeileen5 

on DealerRater

2 years ago

A terrible experience altogether. I was sold a "lemon" car and have paid an extraordinary amount of money to have it repaired several times at Toyota Camelback to which they never repaired it in full. My car overheated and broke down several times and was in their shop 2 times in one week due to the same issue. My coolant was still draining out after I got it back for the "repair" they claimed to make, which cost me over 1200$. I brought it back with my concerns and Lorenzo told me they could not diagnose my car until Monday... read more

john 

on DealerRater

2 years ago

I brought my car in because it wouldn't start. They told me I needed a new starter. When they tried to replace the starter they broke one of the bolts, They charged me to remove the transmission and drill out the bolt. when doing this they damaged the motor and told me that I needed a new motor now for $26,000. I had to pay them $2700 to get my car back in pieces! After towing it to another shop they were able to put my car back together and fix it for just over $1000 And worst of all the old starter was fine the whole time!... read more

Previous Toyota customer 

on DealerRater

2 years ago

I purchased a gap insurance through them, was in an accident and had our insurance pay the loan, they broke a contract because they will not fulfill the gap policy, it has been several months and now I spoke with a manager and she lied and stated that you have to be current on payments and we were current but they FAILED TO NOTIFY THE VENDOR of the accident 

approvedtodayaz 

on DealerRater

2 years ago

you can call them all day long they never answer dont know why they paying for a phone service SAVE MONEY 

huskerdrj 

on DealerRater

2 years ago

Worst Car buying experience This all started well enough when a new and friendly sales person named Jake helped me look around the lot. He was inexperienced (only there for one month), but seemed sincere and helpful. He was unfortunately also wrong about many of the statements and promises made. They didn’t have the exact auto that I was looking for, but he helped me search out a perfectly suitable make and model. He even made a video of the car for me - which was appreciated - but also how I later noticed that Camelback Toy... read more

rrojas.r15 

on DealerRater

2 years ago

I am writing this review to prevent from being scam and taken advantage off. Camelback Toyota is not in the business of taking care of their clients but rather, ripping them off and treating them worthless. I purchased a 4runner and service front and rear brake pads and resurfaced rotors at Camelback Toyota to find out not even a year later I would need new brakes, came to find out they charged me for OEM parts but they put on tier down of the original brakes pad to make you come back sooner but they wont sale those parts to... read more