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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The new car in chaege department is always unavailable and no one call me back.... frustrating!!!!
Business response:
We appreciate the comments on your experience with us, we hope we can assist you again soon!
I went for warranty work on my 2023 Toyota Tundra Platinum Hybrid. The trim on the back driver's side door bent back after getting caught on the front door. First call was to explain the situation and volunteer to send pictures of the damage. I was told that I had to schedule an appointment so THEY could take pictures and get approval from Toyota. I took the time out of my day to bring my truck by the dealership so Nemo could take pictures. I was told they'd have to schedule the repair after they received the part. After the... read more
Business response:
At your earliest convenience, please contact Jimmy, Service Manager, at cbtservice@vtaig.com to discuss this situation further. Thank you.
Bad sportsmanship they lie to people to get cars they’re not honest ew that
Business response:
We're disappointed hearing this as we strive to be transparent in our business dealings. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com at your earliest convenience to discuss this further. .
Mid October 2021 I was sold a 2018 Toyota Tacoma @ 50k miles. The negotiation and final signing process took roughly 9 hours and started at noon-1pm. After agreeing with the terms given I was offered multiple warranties which one in particular is why I’m reaching out. A platinum warranty which was stated to add 75k miles on top of the mileage I bought with with truck bringing the grand total up to 125k under covered warranty. When I attempted to utilize said warranty in June of 2023 to fix my 120v adapter in the bed of the t... read more
Business response:
We're disappointed to hear this feedback related to your warranty issues. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com at your earliest convenience to discuss this further. .
Two oil changes ! st one they spilled oil on engine and never wipe it up and it leaked on my garage floor. 2nd oil change, requested Mobile One, they put the wrong oil in it and basically said.....oh, sorry we blew it. Brought my Sorento in for a scheduled appointment just for an oil change. After 4 hours, the car still wasn't done. I inquired why and they said they don't take appts for Kia. Even though I've had it there 3 times before. Then Thursday 6/15/23 brought the car in at 0730 hours. They ordered the wrong part. It's... read more
Business response:
Brian, we're extremely disappointed to hear you feel we missed something during your service visit. At your earliest convenience, please contact Izad at cbtservice@vtaig.com to discuss more details of the situation and address your concerns. Thank you.
06/09/2023 -Jonathan the used car manager gave us a call, to try to sell us a car after we just bought a car from them last year. We told him our situation and wanted to wait till our finances improved, but he was really pushy and sounded confident he could get us into something better at around the same payments. 06/10/2023 Long story short, he lied. The offer for the car we were looking at was 3x the amount we could afford in our budget, Tim was our salesperson, and he was very personable and understanding, we like Tim. Th... read more
Business response:
Joie, we're disappointed to hear you weren't satisfied with your purchase. We would be more than happy to go over your visit and address your concerns as well as answer any related questions. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
I wish they were able to remove the additonal fees of the accessories :( I should've came with SOMEONE THAT KNOWS THEIR CAR TERMINOLOGY, LIKE A MECHANIC.... AND DONE some RESEARCH ON THEIR EXTENDED WARRANTY CALLED MPP ITS $100 A MONTH ON TOP OF YOUR CAR PAYMENTS (GEICO ALREADY OFFERS ONE FOR $5 A MONTH)
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Very disappointed. Long time customer of Toyota camelback. They have lost my business for life. Had an issue in the service department with disrespectful service manager. Took the time to seek out upper management about the issue and was again treated with lack of respect and empathy. Katrina Coscarelli reached out to me about my issue and was more concerned with who controlled the conversation than my actual grievance. Mind you this is a higher-level management employee who didn’t even take the time to ask me what happened.... read more
Business response:
Thank you for reaching out regarding the recent service experience at our service department on May 20, 2023. I apologize for any inconvenience or dissatisfaction caused during your visit to Camelback Toyota. I understand your disappointment and concern, particularly as a valued customer who has maintained a long-standing relationship with our dealership. I sincerely apologize for any frustration you experienced and any dismissive attitude displayed by our staff when you raised your concerns. We take your feedback seriously ... read more
Please see Update below after reading. Bought a 2022 Chevy Colorado Z71 with 13k miles ..have had to have it in the shop 5 times since Jan 2023. They didn't disclose there was an electrical problem-they supposedly do a pre-owned inspection that missed an electrical problem, the lighters don't work (I need them for forward facing cameras), the advertised "premium stereo system" was taken out or ripped out by previous owner, the stereo and gps system just goes blank sometimes and for some reason fuses blow. They pawned me off ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,864 reviews.
When is Camelback Toyota open?
Camelback Toyota is open now. It will close at 9:00 p.m.