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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Spent $768 to have the Tacoma I bought here serviced. Multiple fluids not topped off including one below the ‘minimum’ threshold and found a random piece of plastic in my engine compartment. Makes you wonder what else wasn’t done properly and what other shortcuts were taken.
Business response:
We're concerned hearing this feedback and want to understand the situation further. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
Waiting for a 2023 Prius - agreed on deal and price - no contract since vehicle was not physically there. When it arrived, dealer called said it was there and I needed to come in. Left immediately (2:40PM) and told dealer and salesman that. Hour and a half drive to dealer. At 3:22PM sales manager called and said the car was sold - but he had a Corolla Hybrid on the lot if I was interested. I had already made two trips (6th and 7th of Apr) to dealership to wait on the car they said would be delivered - and offered to leave th... read more
Business response:
We're disappointed to hear this feedback. Unfortunately we cannot identify you by screen name to reach out directly, therefore, at your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Bad it was all a hoax bunch of lies not transperent very disappointed of robert
Business response:
We're disappointed to hear of your dissatisfaction. Unfortunately we cannot identify you by screen name to reach out directly, therefore, at your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com to discuss this further. Thank you.
REFUSED to sell me a used car even though I was paying going to pay cash!! Must be they and Ted Colter don't need the money...
Business response:
We're disappointed to hear you feel we missed something during your sales appointment. Unfortunately we cannot identify you by screen name to reach out directly, therefore, at your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com to discuss this further. Thank you.
Recommended here would not go back. No one has returned my call for 3 weeks.
Business response:
Thank you for your review. We are very disappointed that no one has returned your call. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. or (602) 264-2841 Thank you.
Customer service is nonexistent at this dealership from the get-go. Don't waste your time with them, if you're not willing to pay their outrageous and unnecessary dealership add-ons (even before the car you want arrives from the manufacturer on their lot, hence, no add-ons, yet!), they don't want to deal with YOU, they tell you to just go elsewhere for a $60k new SUV.
Purchased new car which I love. No issues with car but service and treatment was awful. First delivery was few hours behind schedule but Jesus apologized and promised gift card as apology. Next was issue with added protection scratch guards that were bubbled up and looked awful. Came back to have it fixed. Waited all day waiting for them to make it right. Finally on 3rd attempt they fixed stickers. Once again Jesus and manager stated they would send me gift card as apology. It has been almost a month and I have yet to receiv... read more
Business response:
Hi Mya, Thank you for your review. We are very disappointed that we've failed to deliver the experience you expect. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Do not buy a new car from this dealership! They are vague about what is included in any of the dealer add ins you pay for and then tell you you didn’t pay for that that’s an upgrade. They are crooks!
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
I filled out online asking about one white RAV4 on Thursday. I finally got call back Saturday night. Had to call back on Sunday. My first question was is car still for sale. He said yes. I said we can come right down and see it. He said we could not come in till Tuesday. I got two phone calls and two texts to make sure my wife and I where coming in for the meeting. When we got there we were informed that the salesman we had talked to could not be there to meet us. We then where introduced to a new salesman. After an hour of ... read more
Business response:
Nick, we're disappointed to hear about this experience and any miscommunication on our end related between our other sales team related to the vehicle you were interested in. We want to see if we can find a way to turn this situation around. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.