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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Welcome to Camelback Toyota in Phoenix, AZ, where quality and commitment drive every experience. That is why Camelback Toyota has earned prestigious accolades, including the President's Cabinet Award, Board of Governors Award, and Pinnacle of Excellence Award. We serve the greater Phoenix area, including Scottsdale and Glendale. We offer a diverse selection of Toyota vehicles to buy, lease, or finance, like the Toyota Camry, RAV4, and Tundra. Our service center, staffed with certified technicians, uses only OEM parts to deli... read more
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have gotten two new vehicles from them and when I had a problem I was treated terribly. The customer relations person is terrible she wouldn’t even return my calls for a week, and only then because I complain to her supervisor. She lied and said she called me several times but there were no missed calls on my phone.Horrible customer service once they have your money.
I bought a new RAV4, very happy with vehicle. However, support after the sale is non existent at this dealership. 1. The new vehicle did not have owner's manual. I was told they will mail it to me. 2. They could not get the license plate off my trade in, it has star head screws and I guess their ENTIRE service department has NEVER seen such a fastener. So, they could not remove license plate at that time. I was told it, too, would be mailed to me. I live in another city so had to leave, was satisfied the plate and manual wou... read more
I've been here twice, once for an oil change and once for a service special. Beyond the typical upselling nonsense and inflated charges that are typical of a dealership, there is one issue unique to Camelback Toyota: the spam. Never before have I been subjected to the amount of spam calls, emails, and junk mail from a company. I have asked at least three times to be removed from these but they just keep coming. You guys are obnoxious. Stop wasting paper, people do no go to companies because they have to throw away junk from ... read more
I have been working with multiple individuals at this dealership on a new vehicle and finally thought someone would be my advocate to help me through it; however this does not appear to be working out as my calls, text messages and emails are going unanswered to my specific questions. Why is getting a reputable sales person who backs up what is said so difficult. Is the dealership GM and Customer Advocate aware of these issues. I would appreciate a friendly person to person discussion about my very recent discussion. I'm hap... read more
Bought a 2016 mini cooper about 3 weeks ago. Was having issues with the front end making popping noises and loss of steering control. My mechanic today told me that the car was unsafe to drive. Broken motor mount among many other things. Camelback never had their mechanic check this car out before I took possession. Gonna cost me almost 1500 in repairs.
I had a very bad experience here in multiple ways.1. I had a very bad experience here in multiple ways. 1. Don't let a sales person undercut another sales person. 2. Don't expect the promised rebate to come on it's own -- be prepared to fight for it even if you have it in writing. 3. Don't expect the dealership to get your registration filed with DMV on time so you are not driving around with expired tags -- you must do follow up. 4. If a supervisor tries to bully you or threaten to "tear up the paperwork and throw it in the... read more
Dropped my car off before 9 for a 9am appt was told up to 2 hours. I started calling at 12 but my advisor was not answering at his extension. I kept calling. Finally I talked to chase and he transferred me to parts because I told him my advisor Andre was not picking up. West in parts said my car is ready. This was at 130. I went to the dealership and Andre was nonchalant and didn't answer when I asked when my car was ready. On the paperwork it said 10:52. I don't know when he planned on letting me know.
I had a very negative experience here. The "numbers guy" conveniently "forgot" to use the sales price of the vehicle I wanted and instead intended to charge me the full listed price, without the including the dealers rebate (which was over 3K). I am so grateful I had done my homework. When I pointed the discrepancy out, the poor sales guy said..."oh, let me check and fix it"....my response is that you can't fix the snake oil salesman mentality of most car dealers....esp if you are a woman...really disappointed. I will do bus... read more
Very shady sales reps and horrible customer service!! I had inquired about a recent trade-in that was listed on Cars.com but did not have any pictures posted. When this dealership contacted me, I asked for them to send a video if possible. They sent me pictures of the vehicle which I was very interested in. I told them that I was from out of town and that I would be picking up the car by the end of the week. I was advised that it would be perfect since the vehicle still had to be detailed being a recent trade-in. I was also ... read more
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 28,935 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open at 8:00 a.m.