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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Buyer beware…Bait and Switch dealership. They had a 2020 Toyota 4 Runner advertised for 22k w/ 59k miles. The sales man i originally spoke with admitted the ad was a typo which is fine but that Was how the car was advertised. The 2nd sales man said to go ahead and come in and he’d go ahead and get the car ready for me. So i get there and I’m now told they never had the car on their lot.i showed the sales guy my screen prints from their website showing the vin and the asking price. He still insisted they didn’t have the car, ... read more
Business response:
Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you. At our dealership, we pride ourselves on straightforward, transparent dealings with our clients. It is discouraging to hear about your situation. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Sincerely, Katrina Coscarelli (602) 264-2841
The salesman was great to work with, would work with him anytime. However will never work with finance person again!
Business response:
Thank you for the positive review!
Changed rating to 1 star, because after leaving bad review, I was called and was told they(camelback Toyota) wanted to make things right and would call me back 2 days later on Friday to discuss. Updated and rewritten. July 8 2022. After trading in vehicle at Camelback toyota, which was done very quickly, what was then due to me, I had to struggle to get. All of a sudden all the friendliness and urgency was gone when it came to what was due to me. Now it could of stopped there, but I was called, apologized to and asked to lea... read more
Business response:
Hello Larry, Thank you for taking the time to speak with me. I apologize again for the frustration you experienced. I hope you enjoy the gift card! Feel free to contact me with any questions or concern. Sincerely, Katrina Coscarelli
This is the worst dealership #say no to camelback Toyota , reminds me of slavery times just unbelievable
Business response:
Omartrujilo926, Thank you for taking the time to speak with Service Manager Adam last week. We apologize for any frustration you have experienced and look forward to the opportunity to address your concern.
I traded in and purchased a vehicle on 6/20 and overall day of, I’d say went pretty well BUT WAIT, There’s more. I was told my lien holder was Toyota Mortor Credit, but it’s not after my credit being ran 6 times. Apparently that’s in the contracts so shame on me for not being more thorough. Then I realized a scratch in my tint on the rear passenger door window. When I called I was told I needed to speak to Andre but that they didn’t cover stuff like that. One, still have yet to hear from ANDRE, and two at the time of the cal... read more
Business response:
Allie, Thank you for taking the time to speak with us about your concerns. We look forward for the opportunity to resolve the issue at your appointment next week,
I couldn’t get them to ever show me numbers. When forced, suddenly the payment came down by $80. Every other loan calculator came up with a far smaller payment. No one would explain with more than $12k in trade equity where that money went. It just disappeared.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Poor sales tactics. Trd pro Tacoma available on the lot. Would not sell for msrp. I told them I had 2 dealership willing to sell at msrp with no markup and Manager Ralph told me the management at those stores should be fired. No Ralph the owners of those dealers do not sell over Msrp because they know they will get return customers in the future. The average person buys a new veh every 2 to 3 years, and because the profit on a veh Is already figured into the msrp price. Adding another 5k on top of that is called price gougin... read more
Business response:
Hello, Joe. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. If you would like to discuss further please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
Horrendous experience! !! They are criminals and liers.!!!!!! I can not believe why there is not a law to stop bud behavior like this in the car sale. I am so traumatized!!
Business response:
Thank you for your feedback. We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
After talking to several represenratives I was notified theu dont sell to people from other states! Not only is this questionable but should be on their websites and when they first start . We are a mobile societu and people buy from other states all the time.. i had cadh on hans and ead ready to come from neighboring nevada.
Business response:
Thank you for your feedback. We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.