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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Tons of markups not listed in the cars. com advertised price. Very disappointed and won’t ever shop there again.
Business response:
Our dealership strives on transparency and we're sure to disclose our pricing on both our vehicle stickers as well as our vehicle display pages and online buying tools. We'd be happy to answer any further questions, at your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
This dealership is full of liers and thieves. Mike and Brandon in service do not care about you, just stealing your money. They claimed they would cover my tow, and then after the vehicle made it to the dealership, they decided they had changed their mind, and are currently charging me 60 dollars per day until I pay for their $865 tow bill! That's literally extortion. I can't believe this place, it makes me sick to find out that there are people this cruel in the world. 0 out of 10, worst dealership in America.
Business response:
We're very concerned by this review and want to address your situation further. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
Let me start by saying its a rip off dealership that is based of scamming clients their money especially with this economic slow down of selling cars and maintenance is the only way they will be making money. The head of the maintenance department Isac is the worse where he always find excuses to cover their mistakes. I brought my car to fix it at the dealership, paid top dollar for something simple and my car stayed there for a week to be fixed. While driving in the freeway my pedal failed and it almost caused me to crash. ... read more
Business response:
This is disappointing to hear as failed parts from the manufacturer are unfortunately not uncommon to hear. We appreciate your patience regarding this situation and we want to see what we can do to turn this around. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
They don’t tell you what’s going on with your auto loan and don’t use the one place you went in with after saying that’s the one that will be used also the salesman stays away from their customers for long periods and doesn’t explain what’s going on the finance guy doesn’t explain what’s going on either this person will not be going back to camelback Toyota in the future
Business response:
They lost our business in the future
We had a Recent horrible experience! !! We found a truck we really wanted online, we are from MO and truck in AZ, a previous customer came in and got denied for this same truck. (Needed a cosigner). We were approved and we are out of state, so had all the numbers done to ship the truck to us. While all this was happening, this denied customer came back after we were approved (with his cosigner) they wouldn't send us paperwork or signature options and sold the truck from underneath us. Told us, because we are OUT OF STATE, th... read more
Business response:
Kate, we apologize for this experience as we want to help all of our customers regardless of the situation. We'd like to gather more details from you and find a solution. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Dealer "mandatory adds" what a joke and rip off and I am sure I am not the only one that they have done this to. We started this off with being told once we got to the dealership working a deal on a new Toyota camry hybrid that the price really is not the price as you have to buy the dealer added warranty such as paint protection, tint and door protection such as the cups that you see on some door handles. I asked to not add them as I am in the business and could spend less at my own dealership to have this done and they sai... read more
Business response:
Thanks for the feedback. We sincerely apologize if there was an error with the application of the Zak Tek add-ons prior to purchase and then the miscommunication thereafter. We would be happy to discuss further details and find a solution for you, at your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Blatantly lied about the terms of the deal until paperwork was being signed. I was told a warranty was applied to an offer and signed the offer, then they tried to sell me the same warranty that wasn’t included after paperwork was signed. Double check everything and don’t expect them not to not only take advantage of you, but lie to your face.
Business response:
Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you. It is discouraging to hear about your situation. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Please reach out to me at your earliest convenience. Sincerely, Katrina Coscarelli (602) 264-2841
I was in the market for a rav4 hybrid. They are hard to come by and everyone wants one. I get that. What I don't get was the way they had to treat me and my husband. We inquired about one of their cars online and were were fine with the price listed and figured it will be slightly more with taxes and doc fees, etc. We were told it was a first come first serve basis. They said cars are literally being sold as they pull them off the truck. I received a call from the salesman saying they have one and if I get there by 11:15 it'... read more
Business response:
Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you. At our dealership, we pride ourselves on straightforward, transparent dealings with our clients. It is discouraging to hear about your situation. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Sincerely, Katrina Coscarelli (602) 264-2841
The star is for Samantha, our salesperson. She was great and did what she could. No stars for the dealership. Five hours to make an all cash transaction on a new Tacoma, three of those hours just waiting to talk to finance , which we had to do even though we weren't financing it. I've had colonoscopies the were faster and less painful. Never coming back again.
Business response:
Hello Jack, Thank you for taking the time to provide feedback regarding your recent sales experience at Camelback Toyota. We are sorry to hear your experience was less than satisfactory and apologize for any frustration you experienced. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. Please feel free to reach out to me with any questions or additional concerns. Sincerely, Katrina Coscarelli (602) 264-2841
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.