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Camelback Toyota
- Car Dealers
- Phoenix, AZ
About this business
Location details
1550 E Camelback Rd, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Just read the other reviews. This dealership just wants to rip people off by not informing them until late in the process of any "dealer add-ons." I was told all Tacoma Pros have a $20,000 "market adjustment." When I received the "offer" for the purchase of a Tacoma Off Road, they added on things like Gap Protection $895.00; Protection Package $2995.00; Vehicle Service Contract $3,500.00; Zaktek Ultimate 3 year 495.00; Window Tint $399.00; and “Tailgate” $499.00 Total - $8,783 in completely useless and unwanted charges. I do... read more
Business response:
Thank you for your feedback. We are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. At your earliest convenience, please contact Katrina Coscarelli, our Customer Relations Manager, at 602-264-2841. Thank you.
I’ve never written a review before but this was the worst dealership experience I have ever had. Deceitful, bait and switch tactics and arrogance. The GM was rude and condescending to his own employees. I will never buy a Toyota based on my experience with this dealership.
Business response:
Mike, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Sales and finance people plus the manager that run credit check. They didn’t really help me out as what they promise me. Was going return the vehicle to the dealerships because the payment was too much for me and all they told me is everything been approved by finance dept plus wasn’t even 30 days yet. They don’t want lose their commission. Also they don’t want to take responsibility they just point fingers at each other plus lack of communication. I have to be honest on the survey and not going just give 5 straight stars. T... read more
Business response:
Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration this matter has caused you. At our dealership, we pride ourselves on straightforward, transparent dealings with our clients. It is discouraging to hear about your situation. Thank you for bringing this matter to my attention so I can review your feedback with the team and address this situation appropriately. You can reach us at (602) 264-2841 with any questions. Sincerely, Katrina Coscarelli C... read more
DONT do it! ! . Helping my brother purchase a car so he can keep a job. Very questionable, unethical behavior on price, interest rate and upselling. When we started, price was $17987 at 4.99%. Hours later, in my absence John, finance guy magically has car under contract at $20,920 at 5.29% and then upselling with every warranty possible while not explaining cost associated with each. When requested to see final contract and make cost at original quote interest rate quoted and price, blew me off. They say they are about custo... read more
Business response:
Hello, Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. At our dealership, we pride ourselves on straightforward, transparent dealings with our clients. It is discouraging to hear about your situation. Please feel free to contact me so we can address your situation appropriately. Sincerely, Katrina Coscarelli Client Relations Manager (602) 264-2841
SALES---Wnat you would expect HIGH pressure rude in your face, mostly. So the guy we got for sales was a new guy. We were in the lot talking about cars etc and some 'full-of-himself' manager came up and completely interrupted us and talked over our sales guy and was generally rude. When we got inside our guy (we will call him Fred) was new so he had a trainer. The trainer completely cut Fred out and anytime I tried talking with Fred or to include him the other guy cut in or spoke over one of us. This should have been a sign ... read more
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Service Director Izad at (602) 264-2841 Thank you.
From purchase to service my experience has been awful. They will tell you whatever you want to hear and take it back later. They add interest to your loan for themselves without telling you. ZakTeck paint protection is a scam, Google it before purchasing. Been waiting for a call back for a month for a refund on the paint protection since I will not be using it due to a move across country and it has to be done at this dealer. never got a call back, only phone calls to purchase my car so I can get another used one that downgr... read more
Business response:
Hello, We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
My experience was bad because the dealer did not listen me and she did not offer me the options that I wanted
Business response:
Hello Astrid, I'm sorry to hear of your dissatisfaction with your recent vehicle purchase. We tried to contact you 2/2/22 to discuss your concerns but we were unsuccessful. Please contact Miguel Silva at (602) 264-2841 at your earliest convenience. Thank you.
STEER CLEAR OF CAMELBACK TOYOTA! I am disappointed, frustrated and angry that the car I committed to purchasing from Camelback Toyota was SOLD OUT FROM UNDER ME last night. After I accepted and signed the quote on Thursday evening, neither Jesse Lopez or Rodrigo Martinez ever indicated verbally, by text or email that the car was not actually committed to me at that point. At numerous points in roughly 48 hours of email correspondence with Jesse, I offered to give a deposit to hold the car because I live over 2 hours away fro... read more
Business response:
Hello Linda, Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. We apologize for any frustration you experienced. We appreciate you taking the time to speak with Sales Manager Jesse regarding this matter. Should you have any questions or concerns, please reach out to Jesse at (602) 264-2841.
$10-$15K markup. They will rip folks off in the spirit of doing business. If you're willing to pay full price, that's no longer good enough for this greedy dealership! I was told by Ryan in sales "maybe were not meant to do business together." That quote says it all....
Business response:
Hello dennosmith, Thank you for taking the time to provide details regarding your recent experience at Camelback Toyota. I'm sorry for any frustration you may have encountered. Your feedback is important to us. Thank you for bringing this matter to my attention so I can review you this information with the team and address this situation appropriately. Sincerely, Katrina Coscarelli
Frequently asked questions about Camelback Toyota
How is Camelback Toyota rated?
Camelback Toyota has a 4.5 star rating with 32,870 reviews.
When is Camelback Toyota open?
Camelback Toyota is closed now. It will open tomorrow at 8:00 a.m.