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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They were rude on the phone when I made an appointment. When I pulled into the service bay, no one came out to check me in (this has been standard procedure in every other dealership). All the guys were sitting at their desks looking at me through a window and never came out. The person who checked me in sent me a text message to ask any questions I may have via text. I texted for a possible time the vehicle would be finished later that day and he never replied. They gave me the car back without taking it through their wash.... read more
Business response:
We're disappointed you weren't satisfied with your visit. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Went for oil change and tire rotation, after 1hr 30 min I paid asked them, is tire rotation. Done, he said yes, I paid for it, went to check car, they never rotated tires, I know since there are marks on 2 of the tires look different, I had to wait for rotation again but how can you trust them, for service they do after this.
Business response:
We are disappointed to hear this as this is not the level of service we want to provide our customers. We would like to speak with you to get additional information to look into this. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
From the general manager to the sales manager this dealership is terrible. We had a horrible experience with our brand new vehicle and got absolutely no help from them. Terrible attitude! I would give them 0 stars but must rank them somehow. Save yourself and go to Larry H Miller VW, they are great!
Do not even think about getting a car from here. They literally will sell you a new lemon. Months after purchasing new car things started going wrong and before you know your warranty is up and things are still going wrong. They only want your money don't care about these cars or the customers. Don't waste your time here please!
Business response:
We're disappointed to hear you weren't satisfied with your sales visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. Please reach out to Steve Porter, Sales Manager, at 602-847-8538 at your earliest convenience.
I have been a customer of Volkswagen located on 16st and camelback for about 5 years now. Today I experienced the worst customer service I have ever experienced in my life. This is a place where I'm suppose to feel its safe and trust worthy to have my car fixed or have my questions/concerns addressed professionally. Instead I was in a hostile, defensive and unprofessional environment. Frank Cheyney, the service manager, was not professional. His facial gestures, body language and tone of voice, yelled out defensive and hosti... read more
Business response:
Virginia, we're disappointed to hear you weren't satisfied with your visit. We want to understand your situation further, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience to discuss this further.
Service department is flat-out CORRUPT. Took my vehicle here after two other mechanics (my regular mechanic referred me to a VW specialist bc they found codes only a qualified VW mechanic could address, but found no other issues (also, I had just taken my car to that mechanic 2 months ago to "fix anything you find" which was about $3,500 of mostly minor stuff. The VW specialty shop found codes covered by VW DieselGate (called dealership to confirm). I also asked the VW specialty shop to perform a head-to-tail inspection of m... read more
If I could give this dealership a zero I would. they found a small screw in my tire and patched it and sent me on my way and a couple hours later my tire was flat and tearing apart. when I went back in after having it towed paying $200 out of pocket they told me they couldn't find what caused the tire to go flat even though they patched it. They put my life at risk by letting me leave with an inadequate tire which subsequently makes their service department negligent. A law firm will love to hear this. This is the last time ... read more
Business response:
Vanessa, while we understand having to deal with the issue of replacing a tire is frustrating, our team did review what occurred with your tire. The patch we made on your tire is still intact and when we removed your tire we showed that to you. We also showed that your tire shows impact damage and a blown out sidewall which would come from road debris, a curb or pot hole which is what caused it to go flat. Again the patch was not the cause of your flat as the damage was caused by impact. We always want to go the extra mi... read more
they pulled my credit 11 times in one day and that alone made my score plummet. do not go here if you care about your credit score!
I really hate leaving bad reviews but my experience here was TERRIBLE. This place is run by thieves and scammers. I was driving and my engine just shut off. Brought it in for servicing and they quoted me $2k for work that was clearly under warranty (ie battery less than 3 years old, factory warranty for transmission cooler seals etc). It wasn't until I pushed back that they even looked to see if any of the work was covered under warranty and it all was. I ended up paying $0 after multiple calls back and forth and me referenc... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 9:00 p.m.