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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Chris was very helpful. Took my car in early am. Replaced a part under warranty and I had my car back same day. Really appreciate it.
Business response:
Thank you for your review, CENA92! We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that we were able to efficiently handle your warranty repair and get you back on the road the same day. We truly appreciate you taking the time to share your feedback about the helpful service you received. Your satisfaction is our priority, and it's gratifying to know we met your expectations with our prompt and reliable service at Camelback VW.
Very friendly, prompt, and helpful. My wait was longer than expected but my vehicle came back spotless!
Business response:
We are delighted to hear about your positive experience with our team! It's wonderful to know that you found our staff friendly and helpful, and that we were able to get your vehicle back to you in spotless condition. We understand that the wait time was longer than you anticipated, and we appreciate your patience. Your feedback helps us continue to improve our service while maintaining the quality results you experienced. Thank you for choosing Camelback VW and for taking the time to share your experience!
Reliable and trustworthy. I am a long term client of this dealership. From the purchase to servicing of my vehicle, I feel that my experience with Camelback Volkswagen has been very positive.
Business response:
Thanks for taking the time to share your experience with Camelback VW. We truly value long-term clients like yourself, and it means so much to know that you find us reliable and trustworthy throughout your automotive journey. Your confidence in both our sales and service teams reflects the genuine commitment we have to building lasting relationships with our customers. We appreciate your loyalty and look forward to continuing to serve you with the same level of care and professionalism you've come to expect.
Very happy with sales to service That's all. I don't think that is really necessary my response is enough
Business response:
Thank you for sharing your positive experience with both our sales and service teams at Camelback VW. We truly appreciate customers like you who take the time to share their satisfaction with our dealership. Your feedback reinforces our commitment to providing excellent service throughout the entire customer journey, from the initial purchase through ongoing maintenance and support. We're grateful for your business and look forward to continuing to serve you in the future.
First and foremost, I must give kudos to the manager: Frank Cheyney! He solved a hostile situation between myself and another male agent. Thus, he referred me to Mark DeMendoza who did a stellar job! The first agent had numerous tattoos and accused me of not buying my car from this particular location and demanded me to get my car repaired at another location. I asked to speak to a manager, but he refused to get Cheney, until DeMendoza intervened.
Business response:
Thank you for taking the time to share your experience at Camelback VW. We sincerely appreciate your recognition of Frank Cheyney's leadership in resolving the situation and Mark DeMendoza's excellent service. It's wonderful to hear that despite the initial challenges, our team was able to turn your experience around and provide you with the stellar service you deserved. Your feedback is invaluable in helping us maintain our commitment to exceptional customer service. We're grateful for your patience during the initial inter... read more
Alexander got my car in immediately and kept me informed throughout. Then described exactly how my car was serviced. He was fabulous
Business response:
Your positive experience with Alexander truly brightens our day. We genuinely admire customers who take the time to share their feedback, and it means so much to hear that you felt well-informed and cared for throughout your service visit. Alexander's dedication to clear communication and thorough explanations reflects the authentic, professional service we strive to provide every customer at Camelback VW. Thank you for recognizing his commitment to excellence and for trusting us with your vehicle's care.
Lovely All was well! Just Awesome! I do not have anything extra to say but I do appreciate being a volkswagen owner.
Business response:
Your positive feedback truly brightens our day! We are thrilled to hear that everything went well and that you had such an awesome experience with us. Your satisfaction means the world to our team, and we genuinely appreciate you taking the time to share your wonderful review. It's fantastic to know that you appreciate being a Volkswagen owner, and we feel honored to be part of your automotive journey. We understand that choosing the right dealership is important, and your trust in Camelback VW is something we never take for... read more
You did an amazing job of setting a realistic expectation and making sure to note all of my concerns to be checked and reviewed for completion upon picking up my vehicle
Business response:
We sincerely value your feedback about your experience with our team. It's wonderful to hear that we met your expectations by clearly communicating the process and ensuring all your concerns were properly documented for review. Your recognition of our attention to detail and commitment to addressing your specific needs means a great deal to us. We strive to provide this level of thorough, transparent service to every customer, and we're grateful that you took the time to share your positive experience.
Reason for service was a software recall. Service writer was nice and pleasant , the facility was clean which made the three hour wait tolerable.
Business response:
We are overjoyed to hear about your positive experience with our software recall service. It's wonderful that you found our service writer pleasant and our facility clean and comfortable during your three-hour visit. Your feedback about our team's professionalism and the quality of our facility means a great deal to us at Camelback VW. We understand that service visits can take time, especially for recalls, and we're pleased that we were able to make your wait as tolerable as possible. Thank you for taking the time to share ... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,702 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open at 8:00 a.m.