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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
As a Volkswagen customer, I was very disappointed with their customer service. I was there today due to having a busted tire. They have 45 minutes to close. They were rude and giving attitude. They did not want to help at all because they were "closing soon and did not want to stay later". They made that very evident which I thought was very unprofessional. The service man was awesome and actually tried to help. the people in front desk were so rude. He didn't even search to see if he has a tire, right way he said we have n... read more
They sold me a car that has been in an accident but not reported. They knew. I only found out when I had to fix the Turbo and found out there were Audi parts in a Nissan. When I brought it up, they were not professionals and showed their true colors. The used cars managers are crooks
Business response:
We would like to speak with you regarding your vehicle as our team is not aware of this issue with any vehicle we have sold. We are unable to locate a customer in our records matching this screenname to reach out directly. Please contact Steve Porter, Sales Manager, at 602-847-8538 at your earliest convenience to discuss this further.
These guys post all kinds of cars for sale.on Facebook under some guy named Tyler. I sent these guys no less than 5 messages practically begging to buy one of their Audi S5's - do you think I even got one response? A dealership like this posts cars for sale online and then can't be bothered to respond to messages. All of a sudden it makes sense why they have such bad reviews. Generally when dealerships like this do this, it is a tactic to get your interest and get you to the dealership; these guys just dgaf and never res... read more
Business response:
Mike, if a vehicle is being offered for sale it will show as being posted by our dealership, not an individual. It’s possible you may have run across a post from a sales person but we would like to speak with you to look into this further. Please reach out to Steve Porter, our Sales Manager, at 602-847-8538 at your earliest convenience.
Dont provide a ride to work anymore. $10 Lyft credit which gets you nowhere. They all think they are better than you and don't listen to problems you have with the vehicle. If it's not a service that pockets them money easily they won't give you the time of the day.
Business response:
Andrew, we do work with Lyft to provide customer with a transportation option and cover the first $10 of the service. We want to address any issues related to miscommunication during your visit. Please contact Frank Cheyney, our Service Director, at 602-847-8539 at your earliest convenience to discuss any questions or concerns you may have further.
This service department is the worst! All they care about is money forgetting it's the customer that's having to pay it. I've had to get my car fixed there several times and each time and I've had to bring it back for either for the same issue that wasn't fixed or a "new" issue as they claim it to be just to get more money. One time I brought my car there for air filters and had to bring my car back at least 3-4 times because it wasn't put back together correctly. Funny how they tend to forget about those times and the gas, ... read more
Business response:
Unfortunately we cannot identify you in our systems to research and to reach out directly to address your concerns, therefore, please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
I have a lease that will be up in a couple of months. VW credit informed me that I could have a VW Dealer purchase the car before lease end (since it's so close to ending) and it would zero out the remainder of my payment responsibility. This is a different option than just turning in the car early, as that still leaves you with a lease commitment. I contacted Camelback VW and got an appointment scheduled with Garett Zimmerman. We had multiple emails going back and forth as I confirmed the reason for my visit. Being the deal... read more
Business response:
Chanel, we’d like to speak with you about this directly about this miscommunication. Please reach out to Steve Porter, Sales Manager, at 602-847-8538 at your earliest convenience to discuss this further.
The absolute worst service I have ever received. My son originally took his car to the dealership for service back in November for an oil change and tire rotation. Fast forward to January, three of the tire lug nuts fell off while he was driving, thankfully the other two was still in place to avoid the tire from completely being removed (see pic). We took some of the bolts from the other tires to screw it to the damage tire so that he could drive it down to the dealership. Upon his arrival, he spoke to two Advisors (Justin a... read more
They charge $145 to change a cabin air filter. This should be insanely illegal. The part costs $11.99 and takes about 4 minutes of labor. I've never heard of a mechanic charging $1800 / hr for labor.
Business response:
We’re disappointed to hear you weren’t satisfied with our pricing. We’d be happy to go over our findings with you and address your concerns. Please reach out to Frank Cheyney, Service Director, at 602-847-8539 at your earliest convenience to discuss this further.
Buyer Beware ( I would leave a ZERO if I could; not a choice) After a diligent online and telephone search, Camelback VW quoted the best price for a new car we planned to buy. Before leaving for the dealership, I questioned the sales rep again; this monthly price includes everything, and the response was YES. On my way, I contacted my previous salesperson at VW North Scottsdale. I told him I got a better price at Camelback and would purchase the new car from them. However, I would still buy the service agreement from Nort... read more
Business response:
We’re disappointed to hear this feedback. We would like to speak with you to get some additional ’d be happy to address your concerns and provide further details regarding your sales inquiry. Please reach out to Steve Porter, Sales Manager, at 602-847-8538 at your earliest convenience to discuss this further.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 9:00 p.m.