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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
VW Camelback ruined my car! They had my car for one whole month and that was my fifth visit since November 2022. They charged me more money and said it would fix the original issues. They lied when I got the car back the Hood was scratched and the car used to sound quiet now it sounds like a Diesel engine, which it is not Also, the rear tire was flat. I have had to put oil in my car three times already since I got it back. I don't want to go back there because I gave them five chances to fix the issues and they didn't. ... read more
Business response:
Hello Phillip, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Camelback Volkswagen expertly upkeeps the sleazy car salesman reputation - without fail. And don't be surprised when the salesman who is trying to swindle you, is practically a teenager. This dealership lacks class and professionalism. I am a 25 year old and unfortunately have dealt with numerous different employees at Camelback Volkswagen and I have been completely taken advantage of on three different occasions. Most recently, I was told face to face by Zachary Hodge that VW would take over my lease at NO CHARGE. He as... read more
Business response:
Elizabeth, we're disappointed to hear you weren't satisfied with your sales visit. We strive for transparency in our business dealings and our sales team is trained to accommodate our customers' needs. As you had mentioned in your comments about having previous issues, we would've been more than happy to address them at the time they occurred. Unfortunately under your screen name we cannot identify you to reach out directly, therefore, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at ... read more
One star for sucky service, Yelp won't allow zero stars. Which is what they deserve. No timely responses, ignored even with an appointment, incapable "expertise", eye-rolling service technicians. Never ever go there. There are other VW dealers--you don't need Camelback VW. Do not go here. No matter the convenience of the location, they will take forever if at all...
On November I purchased a new vehicle here. Everything was going well, UNTILL the sells manager started providing me with False (lies) information regarding the loan. Unfortunately, by the time I realized, it was too late. Just be mindful when deciding where to buy your next vehicle. I understand they are a business and need to meke profit, however I font believe they should be doing it by lying to perspective customers.
Brought my car in for its 70,000 mile service check. The initial visit went well and the staff was very friendly. I brought my car in on a Saturday and it was serviced in about 2 hours. That following Sunday, my check engine light went on and I noticed motor oil leaking out by the front passenger tire. Prior to this visit, my car had 0 issues so I figured it had to be from this service visit. Due to this issue occurring on a Sunday I was unable to obtain any assistance. I returned my car to the dealership Monday morning as s... read more
Business response:
Meredith, we apologize if you did not receive a 5 star experience during your visit. We would like to gather more details of this experience and provide coaching to our team if needed. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I dropped off my car (only 17,000 miles) early on Friday morning to get the A/C fixed. My service advisor told me it would likely take all day and sent me home via Lyft. I got no call at the day's end. I called on Saturday, was told my service advisor was not there (which I knew), and I asked for a status update. I was told I would get a return call. I did not. Sunday goes by. Now it is the end of Monday. I have left a message for my service advisor (she is out today), and I asked the man who answered the phone to be connect... read more
Business response:
We apologize for this situation as we strive for full transparency especially the status of one's vehicle in service. We'd like to speak with you to address your concerns, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
please do not go here. worst place ever they will take the car back and send it to some random bank that wont work with you even after youve already out a deposit down. they also wont give you your deposit back bc they are that fucking broke they need to keep it. i hope this place burns down and a monsoon destroys these ugly ass cars. kiss my ass and yall can keep that little chump change since you desperately need it. they will also lie on you saying they told you something knowing damn well they didnt tell you anything
Joe promised me three times over that they would fill up my tank after they did a drive on my car to test a piece that was replaced. Three times and they did not fill up with gas and gas is expensive. And when I asked him why-- they gave me a song and dance answer and I realized that they were just being cheap. He made all these promises and they didn't follow through with it. I keep giving this place a chance even though they pull stuff like one time trying to cancel an appointment when I showed up! And finally I decided I ... read more
Business response:
Shiva, we would like to speak with you to get a better understanding of your review and address your concerns. Please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I've serviced my 2022 Taos here twice and after my visit today I plan on going elsewhere with servicing. It started with my first visit, just one month after purchasing my new car I had to schedule an appointment. I scheduled an appointment online at 12:30 pm for 4:15 pm. With this being said I started driving to the dealership I arrived 10 minutes early and they had the audacity to call me 5 minutes prior (4:10pm mind you I was already there) to my appointment time to cancel because they had no one to fix it... I had a conf... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open tomorrow at 8:00 a.m.