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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I needed a part for my Touareg but was told it was on back order from Germany and there were no other parts in the country and no ETA for when it would come other than "probably 4-6 weeks". So I called a dealer in chandler who told me he could see that there was a part at a dealer in Scottsdale. Left it there and had it back the next day fixed and good to go. Got a call from camelback 9 days later saying they got the part in. No communication in between. Don't recommend this dealer for service.
Business response:
Hello Seth, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I'm so saddened by what seems to have happened with dealers lately. They seem desperate because everyone is realizing the benefits of online buying. You would think they'd respond with the thing the internet cannot provide - GOOD SERVICE. Instead it is the absolute opposite. They are all turning into sleezy, lying, schmarmy high-pressure sales people. Who thinks a customer still wants to be treated like that? I wanted to test drive a new ID.4. According to the website, they are all sold out. So I submitted a request as... read more
Business response:
Gary, we pride ourselves on maintaining the highest quality standards for our customers so we went back to take a look at your inquiry to ensure it was handled properly. When our team first responded to you, we confirmed we can indeed do a test drive and asked you for a day and time that would work for you. We have an ID.4 at our dealership just for customers to test drive and the schedule does fill up quickly. When you didn't respond our team did do 2 customer follow ups to connect with you to secure a date/time that worked... read more
My daughter has been a service customer for three years. Chris has been fantastic. Reliable, trustworthy and responsive. We recently had an unexpected breakdown resulting in +/-$5000 worth of work on 2011 Tiguan. Disappointed, but this was an opportunity for my daughter to get her first new car as a college graduate. What started as a great leasing experience with Joe, turned into panic selling nightmare that ended in tears. After the leasing papers were signed, Joe passed my daughter to Carlos for extended warranty. That's... read more
I went with my girlfriend to drop off her new vehicle for it's semi-annual ZakTek treatment (We drove all the way from San Diego to get it done so we can maintain the vehicles quality and we paid $1000 for the service at the time of the vehicle purchase before we moved). Rex at service dept - treated her terribly from the start, not friendly, impersonal, clearly did not care about quality of service, just wanted to get his numbers for the day. We returned after 2.5 hours to pick up the vehicle after he called and said it wa... read more
Went in ready to buy a car for my daughter a 2021 Jetta S to be exact, and was greeted by a young sales man who was very helpful. He gave me the out the door numbers which I was trying to negotiate, because they have fairly high prices compared to the rest of the dealers. The young sales man went to his sales manager Van Leser I believe was his name, and that's when the worst customer service and rudeness in general began. He was not interested in making a deal at all, I don't know if it was my appearance (mexican dad who ju... read more
Business response:
Jesus, customer service is our top priority and we are disappointed to hear you feel this way. We pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. Our goal is to always provide them with the best deal possible. Our team did confirm you stated you were able to get a better deal from a dealer in Tucson. When we asked to see the paperwork so we could see if we could meet or beat it you shared that you did not have it but no mention was made of emailing that. If there was a miscommunic... read more
After having a good experience with the sales department and generally liking my Jetta I purchased from them, it's unlikely I'll be back due to the extremely poor service I received from the service department. It all started when I took my car in for a routine oil change and also asked them to rotate the tires. I had marked the tires to ensure it was done, and what do you know, they didn't touch them. Never mind the fact that I paid for tire rotation. This was quite annoying and after that I decided I would take my vehicl... read more
Business response:
Matthew, at our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our Service Department. Our records indicate we have not diagnosed any of your concerns since 2019 but we would like to help. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience so we can schedule you for a free diagnosis of your... read more
will absolutely lie and mislead you to get a sale please do not buy from them. ran credit before i fully granted permission.
I set up an appointment with Randy - because I'd seen his name pop up in recent positive reviews, so I figured I'd be in good hands. When I arrived, another advisor checked me in. Randy never introduced himself, so I'm not sure why I was prompted to select an advisor to begin with. I came with very simple needs, one of which was the explicit request to NOT wash the car. When I got the call that it was ready, I arrived to find that it had gone through the wash. Where was the disconnect? If something simple can't be followed... read more
Business response:
On behalf of our team, we sincerely apologize that you did not have the 5-star customer experience we strive for. We are unable to identify you by this screenname but we would like the opportunity to speak with you to get some information regarding your visit so we may address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Go to any other dealership, literally any other dealership. I went in yesterday and was lied to and treated like complete crap. I requested a call from the manager when he got in to see if we could still do business and have yet to receive a call.
Business response:
Dan, customer service is our top priority and we want to see if we can address your issue. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,400 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 8:00 p.m.