This profile has been claimed by the business owner or representative.
Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
You did an amazing job of setting a realistic expectation and making sure to note all of my concerns to be checked and reviewed for completion upon picking up my vehicle
Business response:
We sincerely value your feedback about your experience with our team. It's wonderful to hear that we met your expectations by clearly communicating the process and ensuring all your concerns were properly documented for review. Your recognition of our attention to detail and commitment to addressing your specific needs means a great deal to us. We strive to provide this level of thorough, transparent service to every customer, and we're grateful that you took the time to share your positive experience.
Reason for service was a software recall. Service writer was nice and pleasant , the facility was clean which made the three hour wait tolerable.
Business response:
We are overjoyed to hear about your positive experience with our software recall service. It's wonderful that you found our service writer pleasant and our facility clean and comfortable during your three-hour visit. Your feedback about our team's professionalism and the quality of our facility means a great deal to us at Camelback VW. We understand that service visits can take time, especially for recalls, and we're pleased that we were able to make your wait as tolerable as possible. Thank you for taking the time to share ... read more
I had an excellent experience with Eddie at Volkswagen Service. From the moment I arrived, he was professional, knowledgeable, and genuinely committed to helping me with my tire issue. He took the time to explain everything clearly, kept me updated throughout the process, and made sure my vehicle was taken care of quickly and efficiently.
Business response:
We are thrilled to hear about your excellent experience with Eddie and our service team. It's wonderful to know that he provided you with professional, knowledgeable assistance and took the time to clearly explain everything regarding your tire issue. Your feedback about Eddie's commitment to keeping you updated throughout the process and ensuring your vehicle was handled quickly and efficiently truly reflects the level of service we strive to provide. We appreciate you taking the time to share your positive experience at Ca... read more
Easy . .. no hassle and very accommodating Comfortable waiting area and Eduardo helped, even though there was a scheduling confusion
Business response:
Thank you for taking the time to share your positive experience with us. We're delighted to hear that your visit was easy and hassle-free, and that you found our waiting area comfortable during your time with us. We truly appreciate your understanding regarding the scheduling confusion, and we're glad that Eduardo was able to provide you with accommodating service despite the mix-up. Your feedback helps us continue to deliver the quality service our customers deserve, and we look forward to serving you again at Camelback VW.
It was a Saturday. And a last-minute tire fixed and Marc was great. Got it done quickly super friendly.
Business response:
We are overjoyed to hear about your positive experience with our last-minute tire repair service! It's wonderful to know that despite it being a Saturday, we were able to quickly address your needs and get you back on the road safely. Thank you for taking the time to recognize our team's dedication to providing friendly and efficient service at Camelback VW. Your feedback means a great deal to us, and we truly appreciate your trust in our expertise for your automotive needs.
I was greeted immediately and started the process of getting my car serviced right away. Everything was explained throughly.
Business response:
Thank you immensely for taking the time to share your positive experience with us. We're delighted to hear that you were greeted promptly and that our team took the time to thoroughly explain the service process to you. At Camelback VW, we believe that clear communication and immediate attention are fundamental to providing exceptional service. Your feedback reinforces our commitment to maintaining these high standards and helps us continue delivering the quality experience our customers deserve.
Friendly clean and helpful atmosphere. Employees are courtesy and respectful. Always try to make sure I’m taken care of.
Business response:
We are pleased to hear about your positive experience at Camelback VW! Your feedback about our friendly, clean, and helpful atmosphere truly means a great deal to us. We strive to create an environment where every customer feels welcomed and valued. It's wonderful to know that our team's courtesy and respect made a lasting impression on you. We take pride in ensuring that each customer receives the attentive care they deserve, and we're thrilled that this commitment was evident during your visit with us.
Appreciate timeliness Checked all I asked and needed Told me what I needed and when to do so
Business response:
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It's wonderful to hear that our team met your expectations with their timeliness and thoroughness in addressing all of your needs. We're delighted that our service provided you with clear guidance on what you needed and the appropriate timing for future maintenance. Your trust in Camelback VW means everything to us, and we look forward to continuing to serve you with the same level of care and attention t... read more
Was seen to right away. Alexander was very nice and welcoming He was helpful Hi
Business response:
We are utterly delighted to hear about your positive experience with us! It's wonderful to know that you were seen right away and that Alexander provided you with such welcoming and helpful service. Thank you for taking the time to share your feedback. We truly appreciate customers like you, and we look forward to continuing to provide you with excellent service at Camelback VW.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,713 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 8:00 p.m.