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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Funny thing here today and nearly overwhelmed me. Just stopped in for look see and Ollie, a past car trading salesman, is here. So was fun reunion and catch up visit. Really nice group here and several car brands in their group all nearby.
Camelback VW is amazing! Elias was a big help. He made the car buying process simple, unlike my experience at other dealerships. He was calm, patient, and very understanding. He fought for us every step of the way! If you haven't considered this dealership before, I suggest giving Elias a chance to work for you just as he did for me.
Torian Smith, was amazing he really knows what hes doing and he didnt try to push me into anything that will not benefit me later on, he knows cars very well and hes very professional. The whole experience was great , easy and fast
Daughter lost her only set of keys to her vw. Had car towed to Camelback VW. Randy at the service department took excellent care of us. Was late in picking car up but Regina went out of her way to help us. Great experience here.
Never had such a good experience getting my car serviced! Everything was so smooth and easy and they take care of you really well while your car is getting worked on. Thank you!
Everyone was very knowledgeable and respectful. Bought a new VW and was overwhelmed with the great customer service. Thank you Camelback VW!! I will definitely refer friends and family!
I would definitely never recommend anyone ever going here. They service department is bunch of sexist idiots. You tell them the issue, they tell you they can't verify any of the concerns, and no one can test drive with you. You advise there is a leak coming from the lower oil pan and they confirm by their "most senior certified technician" it is just the drain plug and it needs an oil change, out of my pocket. You tell them there is a buck in the transmission, and they say they cannot duplicate it and it needs a transmission... read more
Business response:
It's regrettable to hear about your experience, and we understand your frustration. The experience you describe does not reflect the standard of care we strive to provide. We would like to verify that we have the correct contact information and customer before proceeding, but if our records are correct, we see you may have been in for maintenance and some warranty repairs in December of 2024. We do not see any further records in our system but are happy to assist further. Please contact Frank Cheyney, our Service Director, ... read more
So not sure if this person actually read my reply but assuming the way I was responded to and the tone in text I think they didn't fully read so let me try and say what happened. I had called the day ahead of the appointment the gentleman I was on call with seemed very rude and smug when I asked to confirm what the appointment was for since I never received an email explaining with detail what the appointment was considering I didn't even make the appointment it was made automatically either way the man said I was ONLY getti... read more
Business response:
We are sorry to hear about the confusion and miscommunication you experienced during your recent visit. We understand your concerns. Please reach out to Frank Cheyney, our Service Director, at 602-847-8539 so we can discuss your experience in detail and work toward a resolution.
After I posted this review, I called the service department, asked for the Service Dept manager and got voicemail. I left a message. It has been 3 business days and no reply!
Business response:
Your feedback is invaluable to us as we work to provide better service experiences. We understand your frustration. Your specific feedback helps us identify areas where our processes could be improved. We take these concerns seriously and will use your experience to improve our service coordination and attention to detail. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can address these concerns dir... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,400 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 8:00 p.m.