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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They used to have good service, not anymore. The last couple of times, I used their service it was awful. Something in the axel broke on my 2019 Jetta. They had it in the shop for days. I was not kept informed of the progress. When I finally picked it up, I drove it about 4 miles and they hadn't repaired it. It was still broken and unsafe to drive. Back to the shop it went and stayed for days. Again, I was not kept informed when it would be ready. I had to call several times. I made an appointment today for an oil ... read more
My service advisor was Joe Gonzalez for my first and only visit to Camelback VW. First off, Joe is not friendly in the least it. My car was with Camelback VW for 5 days only for Joe to tell me that they couldn't duplicate the issue that I was experiencing. Really??? Ok, so I come to pick up my vehicle and pay for the service fee. Well Joe goes to pull my vehicle around from the back and b.efore he gets out I ask him to put the car in reverse, which he does and guess what? He now experienced the problem I was experiencing in ... read more
this is the dealer i've been using for the last year. customer service hasn't been the best honestly, but today was kind of my last straw. apparently my normal service guy chris had to leave for an emergency, completely fine, i understand shit happens. rex took over my service & didn't update me all day. my appointment meant was for 730 am, they were going to fix something they had messed up during my last service two weeks ago. i was very patient all day. i called at 12 to get an update, no answer & i was at work so i could... read more
As cliche as this sounds, if there was a zero star I would be giving this place a zero, specially in the service department. I have never in my life felt more disrespected, frustrated, and disappointed by a company, in my life. I had broken down on the side of the I-10 on Sunday night and ran over a large of chunk of mental that was in the road. I was unable to swerve around it due to a car being directly next to me and wasn't able to see it coming as a big truck had just driven right over it before me. (I also checked othe... read more
Business response:
Fiona, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
If I could give this place zero stars, I would. I broke down on I-10 with a puncture to my oil pan and had my car towed here on a Sunday night. I called on Monday to let them know the situation, but I never got through to anyone. I left messages, my friends called, my family called, but no one answered. I figured I'd go in and talk to them in person to see if I could get things sorted out. The man I talked to, Joe G, said that they would have my car looked at that evening (Monday) or the following morning at the latest. I ne... read more
Slimiest slime of all time! Folks do not go to this dealership. I received emails from Joe Espo about trading in my 2014 Jetta and according to the email they sent my car fit the criteria. I sent an email back and I received an email from a DAVID MONTOYA. Folks let me tell you there is something creepy and unsettling about a person who can stand in sun when it's 110 degree weather with no shade and smoke a camel unfiltered cigarette without breaking a sweat. When you think of a used car salesman and you get the image of a gu... read more
I took my car in to get a very simple brake check, tire rotation and top off my coolant. I SPECIFICALLY asked for them to call if you find something wrong so i can just get it done while they have my car... When I get my car back all of my tires are out of pressure even though I called at noon specifically asking to make sure when I picked it up that they would put air in all the tires. ALL my tires are out of range. I never asked them to touch my oil... now randomly have an oil that's leaking from my oil change... 2 mo... read more
Business response:
Paris, great customer service is always a top priority to us, and it's disappointing to hear that we didn't exceed your expectations. We would like to speak with you to get some information as we are a bit confused by your review. When you brought your 2017 Tiguan in for service our team did not touch anything with your oil. When you called at 5:30pm to share you noticed oil leaking our team shared that we did not have a tech available to look at your vehicle until the next morning but we would be happy to look at it first t... read more
My 2019 Tiguan with less than 13k miles broke down on Saturday 6/12 and was towed to this dealership because it was the closest location to where I broke down and where I currently live. Their service department closed hours before the car was dropped off so I had to wait until Monday 6/14 to ask for a loaner car and have my car looked at. I spoke to Kelli on the phone when she asked me what was wrong with my car - I told her, my car had turned on but the power was completely out and the warning signs that were on my dashboa... read more
I needed a part for my Touareg but was told it was on back order from Germany and there were no other parts in the country and no ETA for when it would come other than "probably 4-6 weeks". So I called a dealer in chandler who told me he could see that there was a part at a dealer in Scottsdale. Left it there and had it back the next day fixed and good to go. Got a call from camelback 9 days later saying they got the part in. No communication in between. Don't recommend this dealer for service.
Business response:
Hello Seth, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is closed now. It will open at 8:00 a.m.