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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Service department needs improvement. I filled out the on-line form when I made my appointment and other than my appointment time, none of the other information I submitted on the form nor the details on the service I signed up for were accurate. I had to provide all the information again to the service agent. Why request a service if the system does not provide that detail to the service advisor? I waited for my service. When it was about 20 minutes past the time my car was supposed to be done, I walked up to ask, and my... read more
Business response:
Your feedback is invaluable to us as we work to provide better service experiences. We understand your frustration. Your specific feedback helps us identify areas where our processes could be improved. We take these concerns seriously and will use your experience to improve our service coordination and attention to detail. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can address these concerns dir... read more
Don't take your car to get serviced here . They will mess it up and blame you for it . Service manager Frank will tell you things like this happen all the time . My daughter took her car to get serviced and they messed up the oil plug on car . Technician stripped it and caused my engine to lose its oil from leaking out . They said they would not cover it due to normal wear . Obviously the tech working on car over tightened it and stripped bolt in oil Pan . Now they expect me to pay over 1,000 dollars to get my car fixed ,Whe... read more
Business response:
We are concerned to hear about the difficulties you experienced with your daughter's vehicle service. The situation you've described does not reflect the standard of care we strive to provide. We would appreciate the opportunity to review this matter further and work toward a resolution, however we are unable to identify you in our database using this screen name. Please contact Frank Cheyney, our Service Director, at 602-847-8539 so we can discuss your concerns directly and find a path forward.
DO NOT BUY A CAR HERE. DO NOT TRUST WHAT THEY SAY. I purchased a used vehicle from Camelback Volkswagen, and my experience has been nothing short of a nightmare. From the very beginning, I made it clear that safety was my number one priority. Despite that, Steve Porter (Sales Manager) lied, downplayed, and embellished details about the vehicle's prior service history, minimizing serious safety concerns. Within three weeks of ownership, the vehicle had to be brought into their service department for repairs. While the car w... read more
Business response:
Jesse, thank you for your positive review!
We had an awful experience with Camelback Volkswagen. We went in ready to buy an ID.4, but the sales staff was so uninterested and unhelpful that we drove to Chapman Volkswagen in Scottsdale and bought the same car that day. We live just five minutes from Camelback but will never buy here. Service has been just as bad. We've had two recalls and tried to schedule months in advance. Both times, communication was terrible--one appointment was canceled because the service rep was off, and another because the parts weren't in af... read more
Business response:
It is disappointing to learn that our team did not provide the level of attentiveness and communication you deserved, especially when you were ready to purchase an ID.4 and during your recall appointments. We strive to ensure every customer feels valued and supported, and it’s clear we fell short in your case. We would like the opportunity to address your concerns directly and learn from this experience. Please reach out to our Sales Manager, Steve Porter, at 602-847-8538 regarding your sales experience, and our Service Dire... read more
If you care about your family and their safety, go somewhere else to buy a car or get it serviced. I've tried to give Camelback Volkswagen multiple chances, but my experience over the past several months has been incredibly disappointing, especially considering how much trust I placed in their service department with my family's safety. Earlier this year, I brought my car in for service. Within 1,000 miles, one of the tires completely blew out, despite having just been inspected by VW. My wife had mentioned the tires might... read more
Business response:
Jesse, thank you for your positive review!
To Mary V (alleged business owner): Why would I want to speak to the person who made me feel unwelcome/unsafe?! That's just plain delusional.
Business response:
Todd, we’re truly sorry to hear that your recent visit left you with this impression, as our goal is always to provide a welcoming and transparent experience. Our Service Director, Frank Cheyney, does not recall a direct interaction with you, but he would very much appreciate the opportunity to connect and better understand your concerns. Please feel free to reach out to him directly at 602-847-8539 at your convenience.
I came to get an oil change my appointment start time was 12pm the service advisor told me it would be 1 1/2 time wait. It's been 3 hours now and at the 2 hour mark the advisor told me it was in the car wash. I'm no expert but I'm pretty sure a car wash does not take an hour unless it's getting detailed and by the looks of it it was not detailed. The service here was unbelievably horrible. If the time slots don't work for you and are gonna have people waiting hours then why provide those hours. I will not be coming to this l... read more
Business response:
Waiting over three hours for a service that should have been completed much sooner is unacceptable, and we understand your frustration. Clear communication and timely service are fundamental to the experience we want to provide, and it’s concerning to hear that we fell short in both areas. Please know this is not the level of service we strive for, and we would appreciate the opportunity to make things right. At your convenience, we encourage you to reach out directly to our Service Director, Frank Cheyney, at 602-847-8539.
Need better customer service - especially from the Service dept. Camelback VW has lost a customer. Service Advisor claimed a $900 service is needed for my service interval, but that service is not listed for any interval in the maintenance schedule. VW Customer Care confirmed. When I returned to pick up my vehicle, the Service Manager, Frank, looked at me at least 4 times with a scowl on his face. Made me feel not only unwelcome, but unsafe. This was the nail in the coffin. I'll gladly drive to try any other VW dealer in t... read more
Business response:
Todd, we’re truly sorry to hear that your recent visit left you with this impression, as our goal is always to provide a welcoming and transparent experience. Our Service Director, Frank Cheyney, does not recall a direct interaction with you, but he would very much appreciate the opportunity to connect and better understand your concerns. Please feel free to reach out to him directly at 602-847-8539 at your convenience.
Tried to buy a Jetta years ago and was bait-and-switched on our trade value when we went to pick it up. Got one from another dealership. Went in January for a new id4 and was given the run around and basically ignored. Went to another dealership to purchase it. Now need service. Made an appointment over a week ago for a Sat morning. Leaving my garage to drive there, I get a call that there are no id4 specialists on Saturdays. Very unorganized and unprofessional dealership. This many misses with one person is crazy. I'm surpr... read more
Business response:
What you described falls far short of the level of service we strive to provide. We deeply regret the issues you’ve faced with both purchasing and servicing your vehicles. Please reach out to our Sales Manager, Steve Porter, directly at 602-847-8538.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,400 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 8:00 p.m.