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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went in ready to buy a car for my daughter a 2021 Jetta S to be exact, and was greeted by a young sales man who was very helpful. He gave me the out the door numbers which I was trying to negotiate, because they have fairly high prices compared to the rest of the dealers. The young sales man went to his sales manager Van Leser I believe was his name, and that's when the worst customer service and rudeness in general began. He was not interested in making a deal at all, I don't know if it was my appearance (mexican dad who ju... read more
Business response:
Jesus, customer service is our top priority and we are disappointed to hear you feel this way. We pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. Our goal is to always provide them with the best deal possible. Our team did confirm you stated you were able to get a better deal from a dealer in Tucson. When we asked to see the paperwork so we could see if we could meet or beat it you shared that you did not have it but no mention was made of emailing that. If there was a miscommunic... read more
After having a good experience with the sales department and generally liking my Jetta I purchased from them, it's unlikely I'll be back due to the extremely poor service I received from the service department. It all started when I took my car in for a routine oil change and also asked them to rotate the tires. I had marked the tires to ensure it was done, and what do you know, they didn't touch them. Never mind the fact that I paid for tire rotation. This was quite annoying and after that I decided I would take my vehicl... read more
Business response:
Matthew, at our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our Service Department. Our records indicate we have not diagnosed any of your concerns since 2019 but we would like to help. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience so we can schedule you for a free diagnosis of your... read more
will absolutely lie and mislead you to get a sale please do not buy from them. ran credit before i fully granted permission.
I set up an appointment with Randy - because I'd seen his name pop up in recent positive reviews, so I figured I'd be in good hands. When I arrived, another advisor checked me in. Randy never introduced himself, so I'm not sure why I was prompted to select an advisor to begin with. I came with very simple needs, one of which was the explicit request to NOT wash the car. When I got the call that it was ready, I arrived to find that it had gone through the wash. Where was the disconnect? If something simple can't be followed... read more
Business response:
On behalf of our team, we sincerely apologize that you did not have the 5-star customer experience we strive for. We are unable to identify you by this screenname but we would like the opportunity to speak with you to get some information regarding your visit so we may address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
Go to any other dealership, literally any other dealership. I went in yesterday and was lied to and treated like complete crap. I requested a call from the manager when he got in to see if we could still do business and have yet to receive a call.
Business response:
Dan, customer service is our top priority and we want to see if we can address your issue. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
If you are looking to buy a car and have to unfortunately choose this specific dealership. Avoid Joe Ruby, he is rude and would not stop texting me after hanging up on me once he got emotional on the phone. Go to scottsdale Volkswagon do not waste your time here.
Business response:
Michael, thank you for taking the time to speak with us regarding your lease buy-out. As discussed, when a customer is interested in purchasing their lease vehicle, the residual price that was set when the original lease was contracted is the final purchase price and we have no flexibility to negotiate on those numbers. We have made sure to address your phone conversation with our team internally as we do understand how misunderstandings can happen between sales associates and customers. We are available to answer any add... read more
If I could give zero stars I would. These people are absolute thieves! Son leased a VW from an out of state dealership, then moved to Phoenix. These people try to sell him a new car every time he's there for service! When his lease ran out he tried to buy the car. They lied about the costs at every step! Lied about what he owed, lied about inspection, lied about doc fees, etc, etc! Wanted to charge him $3500, just to to take the car! Told him they were doing him a favor! Absolutely lied to his face and mine when I called bec... read more
Business response:
Steven, our goal is to always deliver a great customer experience and it is discouraging to hear that you and your son feel this way. We never want a customer to leave confused about what they are paying so we would like the opportunity to speak with him to address his concerns and clear up any miscommunication. Our team did waive his inspection fee and disclosed the costs of tax, title, license and doc fee on his new vehicle which are standard charges at every dealership. Please have him reach out to Shannon Evenson in our ... read more
WOW! I can see why this business is 2.5 stars! Michael, It would have been nice if your staff was truthful with me in the beginning. I talked with Paul and told him exactly how much I could give as a down payment. I was discussing this with Ruben for over 3 months, and he knew all my issues with my credit. I come in and was interested in the Tiguan, took it for a drive and when returning was told i wasn't able to afford it. The young salesman said "but we CAN get you into this Subaru Impreza." I was concerned with the pain... read more
Business response:
Richard, our goal to provide every customer with a 5 star experience and we are disappointed to hear that you experienced this. We would like the opportunity to speak with you so we can get some additional information to address your concerns with our team and providing coaching as needed. At your earliest convenience, please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778.
Does anyone from Camelback VW actually read these reviews? I won't go into how many times I had to take my used Touareg in for a check engine light or the seat heater. My major complaint is the pushy salesmen that even after I tell them no, call me over and over again. I finally had to block the number. Get a clue - if I say I'm not buying a car from your dealership ever again, calling me four times in a row after I've hung up on you isn't going to change my mind especially when you appear as "Spam Risk" when you call.... read more
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,619 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 8:00 p.m.