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Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Crazy, stupid waste of time. I found a 2019 Jetta that I was interested in looking at on Car Gurus. The description given on the Car Guru and shop website were lacking a lot of info so my wife and I decided to take a trip up to the dealership to have a look. While we were walking through the used car lot we were quickly approached by a salesman. He escorted us inside so that he could "locate" where the vehicle was on their lot. He then sat us down and took all of our info. We told him that we were cash buyers with no trade i... read more
Business response:
Sean, thank you for taking the time to bring this to our attention. It is discouraging to hear that you had anything less than a 5 star experience. We are unable to identify you by this screenname but we hope you will give us the opportunity to speak with you so we may get some additional information to address your concerns. Please reach out to Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
I have two days calling to Shannon and she doesn't take the call or answer my messages since Friday. So, definitely Camelback VW need more bad reviews. Everyone take care tour money. Don't go to Camelback Volkswagen. 6 months later about your lease they are going to get more money. Martin Zavala
Business response:
Libreria, agradecemos que se haya tomado el tiempo para contarnos su experiencia. Entendemos que la experiencia de cada persona es única y nos gustaría abordar sus comentarios a un nivel más personal. Comuníquese con Shannon Evenson, Servicio al cliente al 833-797-3778.
I take my car here to get serviced 1 or 2 times a year. Never had a issue they get the job done. Only thing is they keep calling me wanting me to trade in my car. I told them several times to take me off their list. I'm not interested and I do not want to trade in my car. They are very pushy and this month they called me 3 times already. I'm really considering taking my car elsewhere to get it serviced due to these annoying ass calls!
Business response:
Fernanda, thank you for bringing this matter to our attention. We only call individuals that have opted in to receive information about vehicle sales. It's important that we update our records immediately. Please contact Shannon Evenson, Customer Service, at 833-797-3778.
Our 2006 Passat had a fuel control module recall. It smelled of gas. We took it in and they said they would also do a 25 item inspection. I called them on three occasions and they said it would be done on time (it was) and they would contact me. They never did. We got the car back and it still smelled of gas. Maybe they did not clean the engine compartment? No, the fuel pump gasket was leaking and they neglected to call me. Now what? Fortunately i have a regular mechanic but am now without a car for another day.
Business response:
Barry, we are unable to identify you by this screenname but we would like the opportunity to speak with you to get specifics on when you visited/your repair so we can address your concerns. Please contact Shannon Evenson in our Customer Service Department at 833-797-3778.
I went to Camelback Volkswagon a few times to service my Tiguan. The service was fine enough (although they apparently could not fix my squeaky breaks on a new car), however, this is besides the point. I am writing this review because they call me so much it is almost harassment. This has been going on for months (feels like years). They have called me 3-5 times in a single day. They have called after 8:00pm several times. I have told them I have no interest in buying a new car and to please stop calling me, and I expressed ... read more
Liars. Dishonest service department. They suggested the most expensive repairs to fix a problem I was having with my car making a noise. Thankfully I took my car to a different place. An honest place. A minor fix. I will not be returning to these money hungry dishonest people.
TERRIBLE customer service from the used car service manager FRANK. He sold me a car that "passed inspection" according to him. But a 1mm brake pad is not passing inspection. I was sold an unsafe vehicle. FRANK fought me on repairing other parts that were broken and missed on his inspection of the car. I have never experienced such a rude disrespectful uncaring manager. He got up in my dads face (not abiding by the 6ft rule) and i was about to call 911 because of the way he was acting. He did not care about my safety or tryin... read more
I am currently leasing a Jetta and I was called numerous times by Camelback Volkswagon to return my lease early. I spoke to a manager and was promised a certain deal for a new lease, so I drove over to Camelback Volkswagon. Let me remind you that this is during the pandemic and I have an autoimmune disease. Being as a I spoke to management over the phone and we verbally agreed over the deal and that the process would be quick and I would not have to go inside, I decided to go. When I arrived, Thomas and Kyle said they had to... read more
Business response:
Lexa, we pride ourselves on delivering great customer service at every level. We would like to speak with you to get some additional details regarding your visit so we may address your concerns. Please contact Shannon Evenson in our Customer Service Department at 833-797-3778 at your earliest convenience.
When I first came to this dealership my buying experience was great! Fast forward to only a year and a half later: I get pestered with phone calls by people who were not my original salesman, claiming he no longer works there, but they can get me into a new 2020 Jetta with $0 down around the price of what I was currently paying for my 2019 Jetta to trade it in. ($388) Or lower. After telling them I wasn't interested or comfortable that my salesman wasn't there, the guy tells me more about this "deal". So I gave in and came... read more
Business response:
Hello Tanya, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Shannon Evenson, Customer Service at 833-797-3778.
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 9:00 p.m.